COMPANY NAME-vaani infosystems pvt ltd PROFILE-customer support executive CTC-25 k to 27 k (in-hand) LOCATION-gurgaon sector 18,phase-4, udyog vihar,haryana QUALIFICATION-12th to graduate LANGUAGE-English NOTE-we need good communication & immediate joiner.
conducting customer satisfaction surveys to understand what areas of the company's services need improvements
handling outbond calls of merchants for their payment related issues
communication mediums for offers, updates and much more
dealing with customer issues and churning out an easy-to-follow solution
managing payment
helping customers choose the right product for their requirements and budget
handling customer concerns and complaints in a timely manner
informing customers of upcoming promotions or deals
establishing a positive rapport with all clients and customers in person or via phone
forming reports based on customer satisfaction statistics and helping their team to develop new skills
interacting with customers to ensure they have a desirable and shareable experience