Job Opportunities in India
October 18, 2024
Stag Global Private Limited
OTHER & FULL TIME
Customer Support Executive
Location:Meerut
Job Type: Full-Time
Company: STAG GLOBAL
About Us:
STAG GLOBAL is a leading Sports Company dedicated to providing exceptional products to our customers. We pride ourselves on delivering a seamless shopping experience and are looking for passionate individuals to join our Customer Support team.
Job Summary:
As a Customer Support Representative, you will be the first point of contact for our customers, helping them with inquiries, resolving issues, and providing information about our products and services. Your goal is to ensure customer satisfaction and foster loyalty through outstanding service.
Key Responsibilities:
If you are passionate about customer service and want to be part of a dynamic e Commerce team, please submit your resume and a cover letter to hr@stag.global with the subject line “Customer Support Representative Application.”
Job Types: Full-time, Permanent
Pay: Up to ₹14,000.00 per month
Benefits:
Expected Start Date: 28/10/2024
Job Type: Full-Time
Company: STAG GLOBAL
About Us:
STAG GLOBAL is a leading Sports Company dedicated to providing exceptional products to our customers. We pride ourselves on delivering a seamless shopping experience and are looking for passionate individuals to join our Customer Support team.
Job Summary:
As a Customer Support Representative, you will be the first point of contact for our customers, helping them with inquiries, resolving issues, and providing information about our products and services. Your goal is to ensure customer satisfaction and foster loyalty through outstanding service.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, and live chat.
- Assist customers with order tracking, returns, refunds, and exchanges.
- Provide detailed product information and support for website navigation.
- Resolve customer complaints efficiently and effectively.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments (e.g., shipping, inventory) to resolve issues.
- Support the media team by conducting follow-up calls to ensure customer satisfaction.
- Attend to queries received via social media, providing timely and accurate responses.
- Compile and organize data as needed for reports and analyses.
- Stay updated on product knowledge, promotions, and company policies.
- Identify trends in customer inquiries and provide feedback to management.
- Contribute to the development of customer support processes and materials.
- High school diploma or equivalent; additional education is a plus.
- A graduate degree in any relevant field.
- Previous experience in customer service, preferably in an e Commerce environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in customer service software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and manage multiple tasks.
- A positive attitude and a passion for helping customers.
- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.
If you are passionate about customer service and want to be part of a dynamic e Commerce team, please submit your resume and a cover letter to hr@stag.global with the subject line “Customer Support Representative Application.”
Job Types: Full-time, Permanent
Pay: Up to ₹14,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
- Day shift
- Customer service: 1 year (Required)
Expected Start Date: 28/10/2024
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