Job Opportunities in India
October 17, 2024
edutinker
FULL TIME
Customer support executive
Requirements and Skills :
Strong working knowledge of the Microsoft Office Suite products
(MS Word and Excel etc.)
Responsibilities
Pay: ₹10,000.00 - ₹25,000.00 per month
Schedule:
Strong working knowledge of the Microsoft Office Suite products
(MS Word and Excel etc.)
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with school ERP domain
- Experience in using help desk software and remote support tools
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience while handling challenging situations
- Comfortable to visit various schools
Responsibilities
- Responding to customer queries in a timely and accurate way,
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions
- Monitor customer complaints and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with our Product, Sales, and
- Assist in training Junior Customer Support Representatives.
Pay: ₹10,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
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