Job Opportunities in India


October 14, 2024

Excellanto

FULL TIME & OTHER


Customer Support Executive

Role & responsibilities
  • Create and manage onboarding campaigns and onboarding journeys to ensure all new users have a smooth and successful experience.
  • Outbound calling process.
  • Act as the main point of contact for clients(Agents) and handle any issues or concerns they may have through calls .
  • Deliver training and support to new users, either calls or in person or remotely to ensure they understand how to use the product or service.
  • Monitor user engagement and satisfaction during the onboarding process, and make adjustments as needed.
  • Collaborate with internal teams to ensure user needs are met.
  • Build and maintain strong, long-lasting relationships with key clients and customers.
  • Identify new business opportunities and upsell products or services to existing clients.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Analyze customer data and market trends to identify potential opportunities for growth.
Preferred candidate profile
  • Bachelor's /Master's degree in business, marketing, computer science, or a related field (preferred).
  • Proven track record of success in B2B technology sales, preferably in software solutions, Saa S, IT services.
  • Female candidate is preferred only
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹30,000.00 per month
Schedule:
  • Day shift
  • Fixed shift
Experience:
  • total work: 1 year (Preferred)
Work Location: In person

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