Job Opportunities in India
October 15, 2024
Xtention Crew Technologies
FULL TIME
Customer Support Executive
Job Summary: We are seeking a dedicated and enthusiastic Customer Support Executive to join our team. The ideal candidate will provide exceptional service to our customers by addressing their inquiries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities:
Pay: From ₹12,000.00 per month
Schedule:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information about products and services, helping customers make informed decisions.
- Resolve customer complaints and issues efficiently, aiming for first-contact resolution.
- Maintain detailed records of customer interactions in our CRM system.
- Collaborate with other departments to address customer needs and improve service quality.
- Follow up with customers to ensure satisfaction and encourage feedback.
- Stay updated on product knowledge and company policies to provide accurate assistance.
- Participate in training and development programs to enhance skills and knowledge.
- High school diploma or equivalent; a degree in a related field is a plus.
- Previous experience in customer service or support roles preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and handle multiple tasks effectively.
Pay: From ₹12,000.00 per month
Schedule:
- Day shift
We regret to inform you that this job opportunity is no longer available
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