Job Opportunities in India
October 14, 2024
ESR Solutions Mohali (IT Organization)
OTHER & FULL TIME
Customer Support Associate
Job role: Customer support executive
About the Role:
As a Customer Support Executive, you will be the first line of defense for our software users, ensuring a positive and smooth user experience. You will be responsible for addressing user inquiries, troubleshooting technical issues, and resolving problems in a timely and efficient manner.
Responsibilities:
Freshers with Computer Science background can also apply
Schedule:
Early morning shift (4:30 AM to 1:30 PM) & Morning (9:00 AM to 6:00 PM)
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
Schedule:
About the Role:
As a Customer Support Executive, you will be the first line of defense for our software users, ensuring a positive and smooth user experience. You will be responsible for addressing user inquiries, troubleshooting technical issues, and resolving problems in a timely and efficient manner.
Responsibilities:
- Respond to user inquiries promptly and professionally via phone, email, live chat.
- Troubleshoot technical issues related to the mobile application and identify solutions.
- Research and provide accurate and helpful information to users regarding the app's features and functionalities.
- Escalate complex issues to the appropriate team when necessary.
- Document user interactions and maintain detailed records for future reference.
- Continuously learn about the software and its updates to stay current with user needs.
- Identify trends in user feedback and suggest improvements to enhance the user experience.
- Contribute to a positive and supportive company culture.
- Minimum BBA/BSc or equivalent experience in customer service.
- Proven experience providing exceptional customer service through various communication channels (phone, email, chat).
- Strong problem-solving and analytical skills with the ability to identify and resolve user issues effectively.
- Excellent written and verbal communication (English) skills with a clear and concise approach.
- Ability to work independently and as part of a team in a fast-paced environment.
Freshers with Computer Science background can also apply
Schedule:
Early morning shift (4:30 AM to 1:30 PM) & Morning (9:00 AM to 6:00 PM)
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
- Morning shift
- Bachelor's (Preferred)
- total work: 1 year (Preferred)
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