Customer relations: Building strong relationships with customers by maintaining professionalism and following up with them after a solution is presented.
Keeping track of customer accounts and transactions, and entering customer details into company databases
Customer feedback: Monitoring customer satisfaction levels and keeping track of customer reviews and feedback
Product knowledge Staying up to date with company products and services, and researching to answer customer questions
Process improvement Identifying opportunities for process improvement and recommending changes based on customer needs
Communication Communicating with customers in person, by email, chat, phone, or social media
Teamwork Working independently and as part of a team, and sometimes with a sales team