Job Opportunities in India
September 13, 2024
Wellversed
FULL TIME
Customer Support Associate
We are seeking a dynamic and customer-focused individual to join our team as a Customer Experience Professional.
Responsibilities
Pay: ₹100,000.00 - ₹500,000.00 per year
Education:
Responsibilities
- Resolve customer queries, complaints or requests on daily basis
- Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner.
- Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to improve our offerings.
- Escalate complex customer issues to relevant stakeholders for timely resolution.
- Measure the quality of queries based on the effectiveness of solutions provided.
- Track the quantity of queries handled to ensure productivity and efficiency.
- Engage in cold calling to reach out to potential clients and promote our products/services.
- Minimum of 1 year of work experience in customer support or a related field.
- Impeccable communication skills, both verbal and written.
- Patience and the ability to handle challenging customer interactions.
- Experience with CRM tools is a plus.
- Basic proficiency in Excel/Google Sheets.
- Active listening skills to understand customer needs.
- Empathy towards customers to ensure a positive customer experience.
- Strong email writing skills.
Pay: ₹100,000.00 - ₹500,000.00 per year
Education:
- Higher Secondary(12th Pass) (Preferred)
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Hindi (Preferred)
- English (Preferred)
Latest Job Opportunities
October 19, 2024
Quincare Pharmaceuticals Private Limited
Medical Representative
Bankura
FULL TIME
View DetailsSimilar Jobs
September 10, 2024
fetch international
SOCIAL MEDIA CUSTOMER EXECUTIVE (Night Shift)
OTHER & FULL TIME
View Details