Job Opportunities in India
October 16, 2024
Wellversed
FULL TIME
Customer Experience Associate
Responsibilities
Pay: ₹250,000.00 - ₹500,000.00 per year
Schedule:
- Resolve customer queries, complaints or requests on daily basis
- Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner.
- Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to improve our offerings.
- Escalate complex customer issues to relevant stakeholders for timely resolution.
- Measure the quality of queries based on the effectiveness of solutions provided.
- Track the quantity of queries handled to ensure productivity and efficiency.
- Engage in cold calling to reach out to potential clients and promote our products/services.
- Minimum of 1 year of work experience in customer support or a related field.
- Impeccable communication skills, both verbal and written.
- Patience and the ability to handle challenging customer interactions.
- Experience with CRM tools is a plus.
- Basic proficiency in Excel/Google Sheets.
- Active listening skills to understand customer needs.
- Empathy towards customers to ensure a positive customer experience.
- Strong email writing skills.
Pay: ₹250,000.00 - ₹500,000.00 per year
Schedule:
- Day shift
- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred)
- Would you be able to come for a face to face interview in Gurgaon if shortlisted?
- Customer service: 1 year (Preferred)
- English (Preferred)
- Hindi (Preferred)
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