Job Opportunities in India
October 17, 2024
OSB India
CONTRACT
Customer Service Representative - Freshers
· Handling and processing customer requests that come through means such as telephone, email, post and online applications.
· To process all assigned work efficiently, accurately and within prescribed SLAs
· To demonstrate an all-round knowledge of the company’s products and processes
· Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner.
· Follow up to ensure that appropriate actions were taken on customers' requests.
· Refer unresolved customer grievances or special requests to designated departments for further investigation.
· Contributes to team effort by accomplishing related results as needed.
· Maintain the company’s compliance standards and own compliance training
· Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.
· To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales.
· Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues.
· To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc..
To ensure the timely communication of information to colleagues and line management
Job Type: Contract
Contract length: 6 months
Schedule:
Expected Start Date: 18/10/2024
· To process all assigned work efficiently, accurately and within prescribed SLAs
· To demonstrate an all-round knowledge of the company’s products and processes
· Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner.
· Follow up to ensure that appropriate actions were taken on customers' requests.
· Refer unresolved customer grievances or special requests to designated departments for further investigation.
· Contributes to team effort by accomplishing related results as needed.
· Maintain the company’s compliance standards and own compliance training
· Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.
· To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales.
· Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues.
· To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc..
To ensure the timely communication of information to colleagues and line management
Job Type: Contract
Contract length: 6 months
Schedule:
- UK shift
- Higher Secondary(12th Pass) (Preferred)
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- English (Preferred)
- Hindi (Preferred)
Expected Start Date: 18/10/2024
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