Job Opportunities in India

About the internship (FRESHERS ARE WELCOME)
Selected intern's day-to-day responsibilities include: (email and calls)
1. Understand the SOP, processes, and policies of the customer support department
2. Handle incoming calls received on our customer support number
3. Understand customer's problems with respect to the products (technical or non-technical), then accordingly provide correct troubleshooting (if available)
4. Ensure that the customer has provided all required details and filled out the required form to process the case further
5. Coordinate internally with different departments to resolve customer queries
6. Maintain call records and share the report with the DRI on a daily basis.
7. Schedule reverse pick-ups of faulty products from customer's addresses
Skill(s) required English Proficiency (Spoken)
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. are available for duration of 3 months
3. are from or open to relocate to Noida and neighboring cities
4. have relevant skills and interests.
Other requirements
1. We are considering only candidates who are comfortable with onsite work (no WFH).
2. Immediate joiners are most welcome!
3. Candidates have to handle the customer support responsibilities of both email and phone calls.
4. Communication has to be very fluent!
5. Monday to Saturday will be the working days, and the official timings are
10:00 am to 6:30 pm.
Perks : Certificate
Number of openings: 1
Job Type: Internship
Contract length: 3 months
Pay: ₹10,500.00 per month
Benefits:

• Paid sick time
• Paid time off

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• Do you have previous year of experience in customer support email and voice process?

Education:

• Bachelor's (Preferred)

Work Location: In person
Application Deadline: 28/10/2024
Expected Start Date: 28/10/2024