Job Opportunities in India
October 16, 2024
Ramagya Sports Academy
FULL TIME
Customer Service Executive
Job Summary:
As a Customer Care Executive, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a positive experience. Your role is essential in maintaining customer satisfaction and building strong relationships.
Key Responsibilities:
To apply, please send your resume and a cover letter to talentacquisition@ramagyagroup.com
Job Type: Full-time
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
As a Customer Care Executive, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a positive experience. Your role is essential in maintaining customer satisfaction and building strong relationships.
Key Responsibilities:
- Customer Support: Respond to customer inquiries via phone, email, and chat promptly and professionally.
- Issue Resolution: Identify and resolve customer issues effectively, ensuring a satisfactory outcome.
- Product Knowledge: Maintain a thorough understanding of our products and services to provide accurate information and assistance.
- Documentation: Record customer interactions, feedback, and inquiries in the customer management system to ensure accurate tracking and follow-up.
- Follow-Up: Conduct follow-up communications to ensure customer satisfaction and resolve any outstanding issues.
- Collaboration: Work closely with other departments, such as sales and technical support, to address customer needs and improve service delivery.
- Feedback Collection: Gather customer feedback and suggestions to help improve our products and services.
- Training and Development: Participate in training sessions to enhance your skills and knowledge of our offerings.
- Bachelor’s degree in Business, Communications, or a related field (preferred).
- Proven experience in customer service or a related role.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Patience and empathy when dealing with customer concerns.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A positive and collaborative work environment.
To apply, please send your resume and a cover letter to talentacquisition@ramagyagroup.com
Job Type: Full-time
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Provident Fund
- Bachelor's (Preferred)
- total work: 1 year (Preferred)
- English (Preferred)
- Hindi (Preferred)
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