Job Opportunities in India
October 18, 2024
Osaa By Adarsh
Narikeldanga
FULL TIME & OTHER
Customer Relationship Executive
Job Title: CRM Executive - Osaa by Adarsh
Location: Kolkata
Company Overview:
Osaa by Adarsh is not your typical fashion house. We celebrate India's rich textile heritage while adding a contemporary twist to wedding couture. Think luxurious fabrics like organza, tissue, and mulberry silk, paired with cutting-edge designs that dazzle. With flagship stores in Kolkata and Delhi, we're turning heads not just in India, but across the globe. If you're passionate about crafting extraordinary customer experiences in a place that radiates style, read on!
About the Role:
Do you have a knack for building lasting relationships and making customers feel like royalty? As our CRM Executive, you’ll be the bridge between our stunning collections and the people who love them! Your mission is to keep our customers smiling, loyal, and always coming back for more. From handling inquiries to creating memorable interactions, this role is all about understanding our clients’ needs and delivering top-tier service with flair.
Key Responsibilities:
If you’re excited to create lasting customer relationships in a place where fashion and heritage blend, send us your resume at hr@osaatex.in and let’s make magic happen!
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Speak with the employer
+91 8420047222
Expected Start Date: 04/11/2024
Location: Kolkata
Company Overview:
Osaa by Adarsh is not your typical fashion house. We celebrate India's rich textile heritage while adding a contemporary twist to wedding couture. Think luxurious fabrics like organza, tissue, and mulberry silk, paired with cutting-edge designs that dazzle. With flagship stores in Kolkata and Delhi, we're turning heads not just in India, but across the globe. If you're passionate about crafting extraordinary customer experiences in a place that radiates style, read on!
About the Role:
Do you have a knack for building lasting relationships and making customers feel like royalty? As our CRM Executive, you’ll be the bridge between our stunning collections and the people who love them! Your mission is to keep our customers smiling, loyal, and always coming back for more. From handling inquiries to creating memorable interactions, this role is all about understanding our clients’ needs and delivering top-tier service with flair.
Key Responsibilities:
- Be the go-to person for all customer queries, providing prompt and courteous responses.
- Manage and maintain our customer database (CRM) to ensure it's always up-to-date and effective.
- Develop personalized communication strategies to engage customers, from newsletters to follow-ups.
- Collaborate with our sales and marketing teams to align customer engagement efforts.
- Analyze customer feedback and data to spot trends, and suggest new ways to keep our clients happy.
- Organize customer events, feedback loops, and loyalty programs.
- Monitor post-sales interactions to ensure a seamless experience for every Osaa customer.
- Customer retention rate (how many stay and keep coming back!).
- Response time to customer queries.
- Customer satisfaction scores (because happy customers = happy us!).
- Number of new customers converted through referral or loyalty programs.
- Efficient use and management of the CRM database.
- 1 year of experience in CRM, customer service, or a similar role.
- Strong communication skills, both written and verbal (you’re basically a people-person pro!).
- Tech-savvy with knowledge of CRM systems and customer analytics.
- Excellent problem-solving skills – you find solutions faster than we can say “mulberry silk!”
- A positive attitude and the ability to stay cool under pressure (we’re all about zen vibes here).
- Passion for fashion and a good sense of style is a bonus!
- Competitive salary and incentives.
- Amazing employee discounts on all our gorgeous collections (yes, you get to live the brand).
- Opportunities for growth and development – your career will look as good as our lehengas!
- Fun and engaging team-building activities (think potlucks, games, and wellness sessions).
- A chance to be part of a dynamic and growing brand that’s setting trends in the fashion industry.
If you’re excited to create lasting customer relationships in a place where fashion and heritage blend, send us your resume at hr@osaatex.in and let’s make magic happen!
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Provident Fund
- Yearly bonus
- Are you an Immediate joinner ?
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Speak with the employer
+91 8420047222
Expected Start Date: 04/11/2024
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