Job Opportunities in India
October 16, 2024
Himgiri Auto India Pvt. Ltd
FULL TIME & OTHER
Customer Relationship Executive
Job Description:
We are seeking for a Customer Relationship Executive (Service) for managing customer interactions and ensuring high levels of satisfaction. This role involves assisting customers with inquiries, resolving issues, and supporting the service team to enhance the overall customer experience.
Key Responsibilities:
Pay: ₹18,000.00 - ₹22,000.00 per month
Schedule:
Speak with the employer
+91 8287900337
We are seeking for a Customer Relationship Executive (Service) for managing customer interactions and ensuring high levels of satisfaction. This role involves assisting customers with inquiries, resolving issues, and supporting the service team to enhance the overall customer experience.
Key Responsibilities:
- Customer Engagement: Serve as the primary point of contact for customers, addressing inquiries related to services and ensuring timely follow-up.
- Issue Resolution: Handle customer complaints and concerns effectively, working to resolve issues promptly and satisfactorily.
- Service Support: Assist the service team in scheduling appointments, managing service requests, and ensuring smooth operations.
- Feedback Collection: Gather customer feedback to identify areas for improvement and relay insights to management.
- Record Keeping: Maintain accurate customer records and service logs, ensuring all interactions are documented in the system.
- Collaboration: Work closely with the service and sales teams to ensure cohesive communication and excellent service delivery.
- Promotional Activities: Inform customers about new services, promotions, and upcoming events to enhance customer engagement and retention.
- Experience: 1 to 2 years of experience in customer service, preferably in a service-oriented industry.
- Customer Focus: Strong commitment to providing excellent customer service and building lasting relationships.
- Communication Skills: Excellent verbal and written communication skills; able to interact effectively with customers and team members.
- Problem-Solving: Ability to identify issues and propose effective solutions quickly and efficiently.
- Organizational Skills: Highly organized with strong attention to detail and the ability to manage multiple tasks.
- Technical Proficiency: Familiarity with customer relationship management (CRM) software and Microsoft Office Suite.
- Education: Bachelor’s degree in business, marketing, or a related field preferred.
- Work Schedule: 6 days a week, 9 hours per day.
Pay: ₹18,000.00 - ₹22,000.00 per month
Schedule:
- Day shift
- Customer service: 1 year (Preferred)
Speak with the employer
+91 8287900337
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