Job Opportunities in India
October 16, 2024
ProTalk Solutions Pvt ltd
FULL TIME & OTHER
Customer Care Executive
Job Profile: Customer Care Executive
Job Title: Customer Care Executive
Industry: Customer Service/Call Center
Location: Work from Office (Specific Location will be shared during the interview)
Employment Type: Full-Time ( 9 hours )
Working Days: 6 days a week
Weekly Off: 4 days in a month (rotational)
Shift Type: Rotational Shifts (Morning, Afternoon, and Night Shifts)
Key Responsibilities:
Interested candidates can apply by sending their resume or contacting the hiring team directly for further details on the application process.
Contact : Kashmir HR ( 8847432958)
Job Types: Full-time, Permanent, Fresher
Pay: ₹10,693.76 - ₹13,437.62 per month
Schedule:
Speak with the employer
+91 9858180089
Job Title: Customer Care Executive
Industry: Customer Service/Call Center
Location: Work from Office (Specific Location will be shared during the interview)
Employment Type: Full-Time ( 9 hours )
Working Days: 6 days a week
Weekly Off: 4 days in a month (rotational)
Shift Type: Rotational Shifts (Morning, Afternoon, and Night Shifts)
Key Responsibilities:
- Customer Interaction: Respond to customer queries through various communication channels (call, email, chat).
- Issue Resolution: Address and resolve customer concerns and complaints in a professional and efficient manner.
- Product/Service Information: Provide accurate and detailed information about products, services, and offers.
- Record Keeping: Maintain accurate records of customer interactions and transactions.
- Escalation Handling: Escalate complex issues to senior management as required.
- Team Collaboration: Work closely with team members to meet customer satisfaction and service quality targets.
- Performance Metrics: Meet daily, weekly, and monthly targets related to customer satisfaction, response time, and resolution efficiency.
- Educational Qualification: Minimum 12th Pass (Higher qualifications are a plus)
- Communication Skills: Good verbal and written communication in [language(s) depending on location].
- Technical Skills: Basic computer knowledge and proficiency in using customer service software.
- Problem-Solving Skills: Ability to handle inquiries and resolve complaints quickly and efficiently.
- Time Management: Ability to manage work during rotational shifts.
- Customer-Centric Attitude: Focused on delivering the best possible customer experience.
- Salary: Salary will be discussed and decided based on the interview performance and experience.
- Incentives: Based on performance and meeting set targets, additional incentives might be provided.
- Other Benefits: Health insurance, paid time off, and other company-specific benefits.
- Work Environment: Office-based, professional environment with the opportunity for growth.
- Shift Details: The candidate should be comfortable working in rotational shifts, including night shifts when required.
Interested candidates can apply by sending their resume or contacting the hiring team directly for further details on the application process.
Contact : Kashmir HR ( 8847432958)
Job Types: Full-time, Permanent, Fresher
Pay: ₹10,693.76 - ₹13,437.62 per month
Schedule:
- Day shift
- Rotational shift
- Performance bonus
Speak with the employer
+91 9858180089
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