Job Opportunities in India
October 15, 2024
Hammer Lifestyle
Panipat
FULL TIME
Customer Care Executive
Job Summary: The Customer Support Executive is responsible for managing customer inquiries, resolving customer issues, and ensuring a high level of customer satisfaction. This role requires excellent communication skills, a strong problem-solving ability, and a customer-centric approach.
Key Responsibilities:
Pay: ₹9,750.24 - ₹15,000.00 per month
Schedule:
Key Responsibilities:
- Customer Interaction:
- Respond promptly and effectively to customer inquiries through phone, email, chat, and social media.
- Handle and resolve customer complaints with professionalism and empathy.
- Provide accurate, valid, and complete information by using the right methods and tools.
- Issue Resolution:
- Identify and assess customers' needs to achieve satisfaction.
- Troubleshoot customer issues and escalate unresolved matters to the appropriate internal teams.
- Follow up with customers to ensure their issues are fully resolved.
- Documentation and Reporting:
- Maintain detailed and accurate records of customer interactions and transactions.
- Document customer feedback and provide suggestions for improvement to management.
- Prepare reports on customer support activities and trends.
- Product Knowledge:
- Stay updated on product knowledge to provide accurate information to customers.
- Participate in ongoing training and development programs to enhance skills and knowledge.
- Team Collaboration:
- Collaborate with team members and other departments to improve customer support processes.
- Share customer insights and feedback with product development and marketing teams.
- Customer Relationship Management:
- Build and maintain positive relationships with customers to encourage repeat business and customer loyalty.
- Engage with customers proactively to ensure their needs are met and to prevent potential issues.
- Education: Bachelor’s degree in Business, Communications, or a related field.
- Experience: Minimum of 1 year of experience in a customer support or related role.
- Skills:
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and attention to detail.
- Ability to handle stressful situations and difficult customers with composure.
- Proficiency in using customer support software and CRM systems.
Pay: ₹9,750.24 - ₹15,000.00 per month
Schedule:
- Day shift
- Performance bonus
- Higher Secondary(12th Pass) (Preferred)
- Technical support: 1 year (Preferred)
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Hindi (Preferred)
- English (Required)
We regret to inform you that this job opportunity is no longer available
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