Job Opportunities in India

Role Overview:
As a Customer Care Tele Executive at Trucare, your primary focus will be to deliver outstanding
customer service through efficient handling of inquiries and issues. You will play a vital role in building
and maintaining customer relationships by responding to inquiries, resolving complaints, and providing
information about our wide range of products.
Key Responsibilities:
1. Customer Interaction:
o Manage inbound and outbound calls to assist customers with their queries regarding
our products and services.
o Provide accurate information and solutions effectively and professionally.
2. Problem Resolution:
o Address and resolve customer complaints by providing appropriate solutions and
alternatives within the time limits.
o Escalate unresolved issues to the appropriate internal teams when necessary.
3. Record Maintenance:
o Maintain comprehensive and accurate records of all customer interactions and
transactions.
o Update and verify customer details in the database to ensure data accuracy.
4. Collaboration and Feedback:
o Collaborate with team members and other departments to enhance the overall
customer experience.
o Provide constructive feedback to management about common customer issues and
potential improvements.
5. Commitment to Service Excellence:
o Achieve a high level of customer satisfaction and strengthen customer loyalty with
professional service.
o Adhere to company protocols, procedures, and quality standards in every interaction.
Qualifications and Skills:
 Graduate
 Previous experience in a customer service role, preferably in a call center setting.
 Excellent English verbal and written communication abilities.
 Strong problem-solving skills and attention to detail.
 Capability to manage difficult situations and customers with patience and diplomacy.
 Proficient in using MS Office and CRM software.
 Effective multitasking and time management capabilities.
Personal Attributes:
 Empathetic listener with a passion for customer service.
 Positive attitude and capable of working as part of a collaborative team.
 Dependable with a strong sense of integrity and commitment.
Working Conditions:
 Flexibility to work on shifts and accommodate various customer time zones as necessary.
Contact - 9910965244 (Whatsapp)
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Schedule:

• Morning shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Problem Solving: 3 years (Preferred)
• Query Solving: 3 years (Preferred)
• Customer service: 3 years (Preferred)
• CRM software: 3 years (Preferred)

Language:

• English (Preferred)

Work Location: In person
Speak with the employer
+91 9910965244