Job Opportunities in India
October 15, 2024
Mervice Infotech Private Limited
FULL TIME & OTHER
Customer Care Executive
- Responding promptly to customer inquiries through various channels such as phone, email, and social media
- Understanding customer needs and providing appropriate solutions and attention
- Communicating with customers about their experiences with a product or service
- Providing information about products and services, taking orders, and addressing customer complaints
- Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Escalating unresolved issues to the designated internal teams for further investigation
- Providing feedback on the efficiency of the customer service process and contributing to the development of customer service policies and procedures
- Maintaining a thorough knowledge of the organization’s products or services and ensuring this knowledge is kept up to date
- Ensuring customer satisfaction and providing professional customer support
Pay: ₹10,086.00 - ₹14,597.51 per month
Benefits:
- Provident Fund
- Evening shift
- Morning shift
- Higher Secondary(12th Pass) (Preferred)
- Technical support: 1 year (Required)
- total work: 1 year (Required)
- Customer service: 1 year (Required)
- Hindi (Preferred)
- English (Preferred)
Speak with the employer
+91 9123006906
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