Job Opportunities in India
September 12, 2024
Bridgexcel innovations pvt ltd
FULL TIME
Connections Advisor
JD
POSITION - DISCONNECTION ADMINISTRATION
QUALIFICATION- ANY GRADUATE
EXPERIENCE-1+ YEARS
SALARY-- UPTO 6 LPA
INDUSTRY -TELECOM
WORKING DAYS- 5 DAYS WORKING
LOCATION -- GURUGRAM
Roles and responsibilities-
-The Disconnections Administrator is responsible forensuring mobile, cloud and connectivity services are offboarded appropriately when a customer is leaving Onecom.This includes managing the export of services to new providers, applying and removingsuspensions, and processing full ceases.
KEY RESPONSIBILITIES---
· Processing of customer disconnections across Onecom’s mobile, cloud and connectivity product portfolio
· Liaising with Sales, Customer Service, and Project Delivery on disconnection requirements
· Proactively manage unsolicited requests and ensure customers (internal and external) are appropriately notified
· Ensure assets included in the offboarding request are accurate, requesting new asset creation where required
· Ensure all offboarding information is tracked and kept up to date on the company database
· Ensure cloud and connectivity suspension processes are followed on every occasion
· Support with the resolution of issues arising from actions or events involving administrative functions throughout the progress of a disconnection of the service for the customer
· Ensure unsuspension requests are completed within SLA
· Act as a liaison between the company and its external providers to meet the requirements to successfully process disconnection orders
Job Type: Full-time
Pay: ₹40,000.00 - ₹50,000.00 per month
Experience:
POSITION - DISCONNECTION ADMINISTRATION
QUALIFICATION- ANY GRADUATE
EXPERIENCE-1+ YEARS
SALARY-- UPTO 6 LPA
INDUSTRY -TELECOM
WORKING DAYS- 5 DAYS WORKING
LOCATION -- GURUGRAM
Roles and responsibilities-
-The Disconnections Administrator is responsible forensuring mobile, cloud and connectivity services are offboarded appropriately when a customer is leaving Onecom.This includes managing the export of services to new providers, applying and removingsuspensions, and processing full ceases.
KEY RESPONSIBILITIES---
· Processing of customer disconnections across Onecom’s mobile, cloud and connectivity product portfolio
· Liaising with Sales, Customer Service, and Project Delivery on disconnection requirements
· Proactively manage unsolicited requests and ensure customers (internal and external) are appropriately notified
· Ensure assets included in the offboarding request are accurate, requesting new asset creation where required
· Ensure all offboarding information is tracked and kept up to date on the company database
· Ensure cloud and connectivity suspension processes are followed on every occasion
· Support with the resolution of issues arising from actions or events involving administrative functions throughout the progress of a disconnection of the service for the customer
· Ensure unsuspension requests are completed within SLA
· Act as a liaison between the company and its external providers to meet the requirements to successfully process disconnection orders
Job Type: Full-time
Pay: ₹40,000.00 - ₹50,000.00 per month
Experience:
- total work: 1 year (Preferred)
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