Job Opportunities in India

Job Description

• Responsible for handling cargo claims.
  
• Responsible for the management and administration of all claims filed Globally.
  
• Responsible for the coordination with local Front desk and guiding them with regards to claim handling.
  
• Provide proactive, efficient, and fair but firm claims and recovery management and obtain best possible claims and recovery settlement for the Group.
  
• Provide technical expertise and advice related to incidents, claims matter and loss prevention initiatives.
  

Key Responsibilities
Claims -

• Handling cargo Claims as per the set guidelines.
  
• Having a customer centric approach at the same time keeping in mind the legal requirement and closing claim within legal ambit
  
• Establish appropriate claims handling relationship in respective management area.
  
• Assess and document factual background of claims matters; establish and update claims file.
  
• Safeguard rights of recovery and drive recovery actions.
  
• Liaise with internal and external stakeholders, such as claimants (customer, recovery agents, lawyer, under writer and P&I) third party claims administrators etc.
  
• Enter and update data in the claims data base (case management) according to corporate guideline.
  
• Manage and settle claims matters in accordance with corporate guideline.
  
• Provide advice and support to Local claim desk related to any claim’s matters.
  
• Keeping data quality at top level.
  
• Formulate, drive and/or support loss prevention initiatives.
  

Decision Making Authority

• As per Organization guidelines
  

Function
Market & Industry Knowledge / Domain Knowledge / Process working /

Education:

• Graduate from recognized university LLB / LLM or MBA degree would be preferable.
  

Experience:

• Minimum of 2 years of working experience within Shipping, Logistics, Marine surveyor, or insurance Industry.
  
• Exposure to shipping operations preferable.
  
• Experience in core claims handling (which includes independent claim settlement) will be an added advantage.
  

Special Skills (Functional/Technical):

• Good Analytical skills.
  
• The knowledge of structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  
• The knowledge of local maritime laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the political process directly impacting claims handling of the region.
  
• Good Comprehension skills
  
• Excellent team player
  
• Well organized to carry out multi-tasks
  
• Flexible with changes
  
• Take ownership and responsibility of the job assigned
  
• Eye for the details