Job Opportunities in India


September 23, 2024

Aloden Inc

FULL TIME


Fraud & Claims Operations Representative

Job Title: Bank Dispute Analyst/ Banking Operations Executive/ Banking Support Specialist/ Customer Relations Executive (Fraud and Disputes)/ Customer Service Associate (Dispute Resolution)
Location: Bhubaneswar, Odisha (Night Shift)

Job Description:
We are seeking a dedicated Bank Dispute Analyst to investigate and resolve customer disputes related to bank accounts and transactions. Your role will be essential in maintaining customer trust and financial integrity.

Key Responsibilities:
  • Analyze customer complaints about unauthorized charges and billing errors.
  • Collect and evaluate relevant data from bank records and customer documentation.
  • Communicate with customers to clarify details and explain the dispute process.
  • Detect potential fraud using specialized software and escalate as needed.
  • Ensure compliance with regulations and internal policies.
  • Collaborate with internal teams and external partners.
  • Assess evidence to determine dispute outcomes and reimbursement decisions.
  • Document cases and resolutions for compliance and reference.
  • Utilize banking software for efficient dispute tracking.
Qualifications:
  • Bachelor’s degree in finance, business, or related field.
  • Previous experience in banking or customer service preferred.
  • Strong analytical, problem-solving, and communication skills.
  • Attention to detail; familiarity with banking regulations is a plus.
Job Type: Full-time
Pay: From ₹15,000.00 per month
Schedule:
  • Monday to Friday
  • Night shift
  • US shift
Work Location: In person

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