Job Opportunities in India
September 23, 2024
Aloden Inc
FULL TIME
Fraud & Claims Operations Representative
Job Title: Bank Dispute Analyst/ Banking Operations Executive/ Banking Support Specialist/ Customer Relations Executive (Fraud and Disputes)/ Customer Service Associate (Dispute Resolution)
Location: Bhubaneswar, Odisha (Night Shift)
Job Description:
We are seeking a dedicated Bank Dispute Analyst to investigate and resolve customer disputes related to bank accounts and transactions. Your role will be essential in maintaining customer trust and financial integrity.
Key Responsibilities:
Pay: From ₹15,000.00 per month
Schedule:
Location: Bhubaneswar, Odisha (Night Shift)
Job Description:
We are seeking a dedicated Bank Dispute Analyst to investigate and resolve customer disputes related to bank accounts and transactions. Your role will be essential in maintaining customer trust and financial integrity.
Key Responsibilities:
- Analyze customer complaints about unauthorized charges and billing errors.
- Collect and evaluate relevant data from bank records and customer documentation.
- Communicate with customers to clarify details and explain the dispute process.
- Detect potential fraud using specialized software and escalate as needed.
- Ensure compliance with regulations and internal policies.
- Collaborate with internal teams and external partners.
- Assess evidence to determine dispute outcomes and reimbursement decisions.
- Document cases and resolutions for compliance and reference.
- Utilize banking software for efficient dispute tracking.
- Bachelor’s degree in finance, business, or related field.
- Previous experience in banking or customer service preferred.
- Strong analytical, problem-solving, and communication skills.
- Attention to detail; familiarity with banking regulations is a plus.
Pay: From ₹15,000.00 per month
Schedule:
- Monday to Friday
- Night shift
- US shift
We regret to inform you that this job opportunity is no longer available
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