Job Opportunities in India
October 16, 2024
Marwah Marketing
FULL TIME & OTHER
Chat Support Executive
Chat Support Executive Job Brief
We are seeking a highly motivated and customer-focused Chat Support Specialist to join our team. In this role, you will be responsible for providing exceptional chat-based customer support to our clients. The ideal candidate should have a strong command of the English language, excellent communication skills, and a minimum of 1 year of experience in customer support.
Responsibilities:
Pay: ₹14,000.00 - ₹20,000.00 per month
Benefits:
We are seeking a highly motivated and customer-focused Chat Support Specialist to join our team. In this role, you will be responsible for providing exceptional chat-based customer support to our clients. The ideal candidate should have a strong command of the English language, excellent communication skills, and a minimum of 1 year of experience in customer support.
Responsibilities:
- Engage with customers through chat to provide timely and accurate assistance.
- Address customer inquiries, concerns, and issues with professionalism and empathy.
- Troubleshoot technical problems and guide customers through solutions.
- Utilize product knowledge to provide accurate information and recommendations.
- Maintain detailed and accurate records of customer interactions and resolutions.
- Collaborate with team members and escalate complex issues as needed.
- Ensure customer satisfaction and maintain a positive rapport with clients.
- Minimum of 1 year of experience in customer support or a related role.
- Strong written and verbal communication skills in English.
- Proficiency in typing and multitasking during chat interactions.
- Excellent problem-solving skills with a focus on delivering effective solutions.
- Ability to work independently.
- Empathetic and patient attitude towards customer concerns.
Pay: ₹14,000.00 - ₹20,000.00 per month
Benefits:
- Health insurance
- Provident Fund
- Day shift
- Morning shift
- Performance bonus
- Yearly bonus
- Bachelor's (Preferred)
- total work: 1 year (Preferred)
- Customer support: 1 year (Preferred)
- English (Required)
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