Job Opportunities in India


October 9, 2024

Marwah Marketing

FULL TIME & OTHER


CSE (Customer Support Executive)

We’re looking for a Customer Support Executive who can provide excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude.
Customer Support Executive Duties:
  • Maintain excellent customer satisfaction and review support tickets for appropriate resolution
  • Provide customer support through phone and chat
  • Work with other departments to resolve customer issues in a timely manner
  • Serve as a point of contact for customer support and complaints
  • Proactively identify, investigate, and resolve recurring customer support issues
  • Maintain appropriate documentation and records of customer interactions
  • Maintain appropriate files regarding each customer interaction
  • Proactively gather and utilize customer feedback and suggestions
  • Review customer satisfaction reports to ensure customers are satisfied with the support they receive
  • Contribute to the development of future customer support processes
  • Communicate effectively with peers and managers
  • Communicate to customers during outbound phone calls
  • Verifies customer requests are accurate and consistent
Customer Support Executive Responsibilities:
  • Answer inbound customer calls
  • Handle renewals and cancellations
  • Provide account information and status
  • Provide workflow assistance
  • Manage all customer issues and requests
  • Develop and improve customer experience
  • Work with IT and Finance teams to resolve customer issues
  • Manage complaints
Job Types: Full-time, Permanent
Pay: ₹14,000.00 - ₹20,000.00 per month
Benefits:
  • Health insurance
  • Provident Fund
Schedule:
  • Day shift
  • Morning shift
Supplemental Pay:
  • Performance bonus
  • Yearly bonus
Education:
  • Bachelor's (Preferred)
Experience:
  • total work: 1 year (Preferred)
  • Customer support: 1 year (Preferred)
Language:
  • English (Required)
Work Location: In person

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