Job Opportunities in India
September 12, 2024
Aan Autotech Pvt Ltd
OTHER & FULL TIME
Bodyshop Advisor
Job Description:
Primary Responsibilities:
Pay: ₹16,000.00 - ₹25,000.00 per month
Benefits:
Primary Responsibilities:
- Oversee customer interactions during bodyshop repairs to ensure maximum satisfaction.
- Coordinate appointment scheduling and record necessary customer details accurately.
- Identify customer concerns and required repairs, while addressing mobility needs effectively.
- Manage bay availability for scheduled appointments and walk-in customers.
- Prioritize job schedule following Audi India guidelines.
- Coordinate technician, tool, and parts availability for efficient repair processes.
- Retrieve and manage customer orders, aligning identified jobs accurately.
- Provide transparent advice on repair scope, time, and estimated costs to customers.
- Offer additional products and services, confirming job orders and organizing mobility solutions as needed.
- Liaise with insurance/leasing firms for accident/leased vehicle repairs.
- Monitor repair progress, obtain authorization for additional work, and ensure adherence to timelines.
- Ensure all requested work is completed satisfactorily, conducting final checks before vehicle return.
- Notify customers of any delays in repair completion and finalize invoices with consideration for warranties.
- Verify customer identity, explain completed work, and detail invoice charges accurately.
- Ensure vehicle cleanliness and readiness for customer pickup, providing guidance on future maintenance needs.
- Take ownership of customer complaints, ensuring timely resolution and delivering exceptional service.
- Foster strong relationships with vendors and local partners to enhance service quality.
- Adhere to all regulatory requirements and directives.
- Fulfill any additional duties assigned by management to support business objectives.
- Bachelor’s degree in Engineering or related field.
- Proven experience in the automotive industry, demonstrating strong customer service skills.
- Proficiency in CRM software and processes is preferred.
- The salary range for this position is competitive and commensurate with experience and qualifications.
Pay: ₹16,000.00 - ₹25,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
- Day shift
- Bachelor's (Preferred)
- Bodyshop Advisor: 4 years (Preferred)
- Automobile: 4 years (Preferred)
We regret to inform you that this job opportunity is no longer available
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