Job Opportunities in India
September 21, 2024
Poddar Car World
FULL TIME
Service & Bodyshop Advisor
Customer Interaction and Service
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
- Greeting and assisting customers: Welcoming customers, understanding their needs, and providing guidance throughout the repair process.
- Damage assessment: Inspecting vehicles to accurately assess the extent of damage and identify necessary repairs.
- Preparing estimates: Creating detailed repair estimates, including labor costs, parts, and insurance claims.
- Communicating with customers: Keeping customers informed about the repair progress, answering questions, and addressing concerns.
- Scheduling appointments: Coordinating repair appointments with technicians and customers to ensure efficient workflow.
- Assigning work to technicians: Allocating repair tasks to technicians based on their expertise and availability.
- Monitoring progress: Tracking the progress of repairs to ensure timely completion.
- Quality control: Inspecting completed repairs to verify that they meet Maruti Suzuki's quality standards.
- Handling insurance claims: Assisting customers with insurance claims, collecting necessary documentation, and liaising with insurance companies.
- Negotiating with insurance: Advocating for customers to ensure fair settlements and coverage.
- Managing parts inventory: Maintaining an adequate supply of replacement parts for common repairs.
- Ordering parts: Placing orders for parts as needed, ensuring timely delivery.
- Maintaining records: Keeping accurate records of repair orders, invoices, and customer interactions.
- Reporting: Providing regular reports on repair volume, customer satisfaction, and other relevant metrics.
- Strong customer service skills
- Knowledge of automotive repair processes and procedures
- Ability to assess damage and estimate repair costs
- Excellent communication and negotiation skills
- Proficiency in using diagnostic tools and computer systems
- Experience in handling insurance claims (preferred
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
- Flexible schedule
- Day shift
- Weekend availability
- Performance bonus
- total work: 1 year (Preferred)
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