Job Opportunities in Greece
July 31, 2024
SWOT Hospitality Management Company
Χανιά
OTHER
General Manager - JW Marriott Crete Resort & Spa (Opening 2025)
SWOT Hospitality, the leading Hotel Management company, trusted by international investors,
developers and top-scale international luxury brands, is looking for an enthusiastic
General Manager
for the 5* JW Marriott Crete Resort & Spa (opening 2025)
in Chania, Crete
Functions as the primary strategic business leader of the property with responsibility for all aspects of the pre-opening and operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Verifies implementation of the Marriott brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position ensures Marriott International sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents JW brand values in all leadership actions.
Business Strategy Development
Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share.
Business Strategy Execution
Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with JW brand business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.
Sales and Marketing
Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; ensures sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals;
Talent Management and Organizational Capability
Creates a cohesive and high-performance Ho Ds team that continuously strives for positive results and improvement; coaches Ho Ds by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.
Brand Champion
Serves as a passionate brand advocate and ensures that the intent of the brand is pulled through in the guest experience; communicates a clear and consistent message regarding property and JW brand goals to employees, property leadership team, and owners; serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property; champions change; inspires and motivates team to achieve operational excellence; represents JW brand values in all leadership actions.
Business Information Analysis
Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.
Employee and Labor Relations
Ensures all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees (“open door policy”); ensures pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed.
Revenue Management
Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports JW brand positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, Rev PAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.
Customer and Public Relations Management
Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity (“PR buzz”).
Company/Brand Policy, Procedures, and Standards Compliance
Verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; ensures employees are appropriately trained and performing to standard.
Requirements
developers and top-scale international luxury brands, is looking for an enthusiastic
General Manager
for the 5* JW Marriott Crete Resort & Spa (opening 2025)
in Chania, Crete
Functions as the primary strategic business leader of the property with responsibility for all aspects of the pre-opening and operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Verifies implementation of the Marriott brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position ensures Marriott International sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents JW brand values in all leadership actions.
Business Strategy Development
Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share.
Business Strategy Execution
Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with JW brand business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.
Sales and Marketing
Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; ensures sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals;
Talent Management and Organizational Capability
Creates a cohesive and high-performance Ho Ds team that continuously strives for positive results and improvement; coaches Ho Ds by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.
Brand Champion
Serves as a passionate brand advocate and ensures that the intent of the brand is pulled through in the guest experience; communicates a clear and consistent message regarding property and JW brand goals to employees, property leadership team, and owners; serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property; champions change; inspires and motivates team to achieve operational excellence; represents JW brand values in all leadership actions.
Business Information Analysis
Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.
Employee and Labor Relations
Ensures all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees (“open door policy”); ensures pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed.
Revenue Management
Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports JW brand positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, Rev PAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.
Customer and Public Relations Management
Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity (“PR buzz”).
Company/Brand Policy, Procedures, and Standards Compliance
Verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; ensures employees are appropriately trained and performing to standard.
Requirements
- Experience in similar position in luxury hospitality
- Perfect command of the Greek and English language
- Excellent leadership skills
- Pre-opening experience will considered a plus
- Marriot experience will considered a plus
- Excellent compensations & benefits pack
- Career development and opportunities in the group
- Be part of the JW Marriott & SWOT Hospitality family
Latest Job Opportunities
September 19, 2024
Lidl
Υπάλληλος Καταστήματος (4ωρη μερική απασχόληση) στη Θήβα
Θήβα
OTHER
View Details
September 19, 2024
INTERSPORT ATHLETICS
Sales Representative (Xalkida) / Εκπρόσωπος Πωλήσεων (Χαλκίδα)(SR_Χalkida_24)
Χαλκίδα
OTHER
View DetailsSeptember 19, 2024
Pepco Greece
Christmas Season Ορισμένου Χρόνου Full-Time Πωλητής-τρια/Ταμίας Καταστήματος- Mare West Κόρινθος
Κόρινθος
OTHER
View DetailsSeptember 19, 2024
Pepco Greece
Christmas Season Ορισμένου Χρόνου Part-Time Πωλητής-τρια/Ταμίας Καταστήματος- Θεσσαλονίκη Εθνικής Αντιστάσεως
Θεσσαλονίκη
OTHER
View DetailsSeptember 19, 2024
Softone Technologies S.A.
Account Manager, SOFTONE Sunsoft (Thessaloniki)
Θεσσαλονίκη
View DetailsSimilar Jobs
September 17, 2024
One&Only Kéa Island
Technician, General / One&Only Kéa Island
Κέα
OTHER
View DetailsNew Jobs from This Company
September 16, 2024
SWOT Hospitality Management Company
Καμαριέρα / Housekeeping Maid - MonAsty, Thessaloniki, Autograph Collection
Θεσσαλονίκη
OTHER
View DetailsAugust 27, 2024
SWOT Hospitality Management Company
General Manager Nikki Beach Porto Heli Resort & Spa
Πόρτο Χέλι
View DetailsAugust 23, 2024
SWOT Hospitality Management Company
Revenue Manager Nikki Beach Porto Heli Resort & Spa
Πόρτο Χέλι
View DetailsJuly 31, 2024
SWOT Hospitality Management Company
General Manager - JW Marriott Crete Resort & Spa (Opening 2025)
Χανιά
OTHER
View DetailsJuly 22, 2024
SWOT Hospitality Management Company
Sales Manager - JW Marriott Crete Resort & Spa (opening 2025) /Athens or Chania
Χανιά
OTHER
View Details