Job Opportunities in Greece
September 18, 2024
ΚΩΤΣΟΒΟΛΟΣ
Ηράκλειο
Customer Experience Specialist
Τοποθεσία: ΝΕΟ ΗΡΑΚΛΕΙΟ, GR, 14121
Customer Experience Specialist
In Kotsovolos we embrace everything you have to offer.
Join our team and let’s #be MORE together!
Join our team and let’s #be MORE together!
In numbers
3.000+ Kpeople | 90+ stores | 2 modern training centers | 53.000+ hours of training per year
3.000+ Kpeople | 90+ stores | 2 modern training centers | 53.000+ hours of training per year
Our goal
Planning our future and through latest technologies and innovation, make our lives better.
Planning our future and through latest technologies and innovation, make our lives better.
Your everyday work-life
- Support CX strategy on behalf of the team for operational optimization
- Work closely with CX Partners, CX Experts and Project teams
- Be actively involved and initiate CX projects for improving customer satisfaction
- Support in customer journeys design and monitoring
- Maintaining reports and promote the feedback culture in design and deliverables
- Attend webinars or/and additional training following latest trends
As an ideal fit, you should have
- University Degree required, in a related field such as Business or Marketing
- Working experience of 2 years minimum in similar position
- At least familiar with Customer Journey mapping methodology and CX related metrics
- Actively involved in social media, forums, blogs and following latest trends
- Strong communication and negotiation skills
What we offer
- Continuous training in new technologies and tools
- Career development and growth opportunities
- Competitive bonus scheme, performance-based
- Group health/medical insurance package
- Discounts on our company’s products
- Hybrid working model
- Internal wellbeing actions
- Join #team Kotsovolos and find an environment that promotes new technologies, loves to evolve, embraces diversity and stands next to society.
We regret to inform you that this job opportunity is no longer available
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