Job Opportunities in Greece


September 18, 2024

ΚΩΤΣΟΒΟΛΟΣ

Ηράκλειο


Customer Experience Specialist

Τοποθεσία: ΝΕΟ ΗΡΑΚΛΕΙΟ, GR, 14121
Customer Experience Specialist
In Kotsovolos we embrace everything you have to offer.
Join our team and let’s #be MORE together!

In numbers
3.000+ Kpeople | 90+ stores | 2 modern training centers | 53.000+ hours of training per year

Our goal
Planning our future and through latest technologies and innovation, make our lives better.

Your everyday work-life
  • Support CX strategy on behalf of the team for operational optimization
  • Work closely with CX Partners, CX Experts and Project teams
  • Be actively involved and initiate CX projects for improving customer satisfaction
  • Support in customer journeys design and monitoring
  • Maintaining reports and promote the feedback culture in design and deliverables
  • Attend webinars or/and additional training following latest trends

As an ideal fit, you should have
  • University Degree required, in a related field such as Business or Marketing
  • Working experience of 2 years minimum in similar position
  • At least familiar with Customer Journey mapping methodology and CX related metrics
  • Actively involved in social media, forums, blogs and following latest trends
  • Strong communication and negotiation skills

What we offer
  • Continuous training in new technologies and tools
  • Career development and growth opportunities
  • Competitive bonus scheme, performance-based
  • Group health/medical insurance package
  • Discounts on our company’s products
  • Hybrid working model
  • Internal wellbeing actions

  • Join #team Kotsovolos and find an environment that promotes new technologies, loves to evolve, embraces diversity and stands next to society.

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