Customer Renewal Specialist - DACH (all genders) - Germany Jobs Opening

October 20, 2024

TeamViewer GmbH

Berlin

Customer Renewal Specialist - DACH (all genders)

Team Viewer is a leading global technology company that provides a cutting-edge platform to remotely access, control, and support devices. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.
Our team is committed to quality and passionately leading the way in the fields of Augmented Reality, the Internet of Things, and Artificial Intelligence. With over 1.400 employees from more than 80 nationalities in 20+ locations worldwide, we are one global family. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. One of the keys to our success is our culture, which enables employees to learn, grow, and contribute in meaningful ways.
Are you courageous and want to make an impact? Then join our winning team and help us create a world that works better.
Responsibilities

Are you ambitious, sales-driven and you love building relationships with a divers range of customers? Then join our Retention team and help growing and retaining our customer base in the DACH region by having technical knowledge about our products.

Approach existing customers to ensure a high service level and customer retention
Establish business relationships with Team Viewer customers via telephone and e-mail
Discover cross and up-sell opportunities with the existing customer base
Follow up and negotiate with customers to prevent churn and generate pricing quotes for renewals
Collect and analyze feedback from the customers to improve internal processes and customer loyalty

Requirements

Bachelor's degree in economics, linguistics or another relevant field. Any equivalent commercial experience is an alternative
Experience in sales, customer retention or customer service, ideally with up-selling and cross-selling
Ideally experience in the IT environment with Saa S knowledge
Fluency in German and English is mandatory, further languages are a plus
Strong communication skills, positive attitude and enjoy working in an international team

What we offer

Onsite Onboarding in our HQ office for an optimal start
Great compensation and benefits packages including company achievement bonus, company stocks and regular salary reviews
Premiums for the private pension plan (BAV) up to the maximum amount are topped up by Team Viewer
Public transport friendly offices
Option to lease an e-bike or use one of our electric cars
Special terms for local gyms
Access to Corporate Benefits platform with many discounts
Regular Team events and company-wide celebrations
Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
Hybrid and Flexible work time with home office option
Work From Abroad Program allowing up to 40 days of work outside your contracting country
We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

Team Viewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

We regret to inform you that this job opportunity is no longer available