Job Opportunities in Germany


September 11, 2024

AnyDesk Software GmbH

Stuttgart

OTHER


Customer Loyalty and Growth Associate (m/f/d)

Stuttgart, Germany
Customer Experience
Full-time


About Us

Any Desk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, Any Desk builds a platform technology to reinvent the internet.

Join us in shaping the future of software technology!


What we are looking for:
To support us on our mission, we are looking for a highly motivated Customer Loyalty and Growth Associate to join our Customer Experience department. In this pivotal role, you will play a key part in ensuring the ongoing satisfaction and growth of our customer base.
  • Manage the renewal process for assigned customers within the 90-day renewal window, ensuring seamless continuation of services
  • Identify opportunities to sell additional features and connections (upsells) to existing customers, enhancing their experience and our revenue
  • Focus on upgrading customers from legacy licenses to our current offerings, ensuring they benefit from the latest features and services
  • Streamline customer management by consolidating multiple individual licenses into a single, manageable license when opportunities arise
  • Aim to reduce customer churn and increase retention, employing strategies that contribute to the overall goal of the Customer Loyalty and Growth team
  • Conduct product demos and provide comprehensive support to customers during the renewal process, addressing any questions or concerns
  • In cases where customers decide to churn at the end of their renewal period, gather detailed feedback to understand their reasons and inform future retention strategies


Basic Qualifications:
  • Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal
  • Easy to work with
  • 1-3 years of experiences in CSM/Account management
  • Experience selling 3-year deals, preferably Saa S
  • Proficient knowledge of business administration, negotiation, and retention skills
  • Experience leading demos with customers
  • Passion and understanding for technology (Cloud Services & Saa S Solutions), CRM, and business (process) analysis
  • Creative and empathic, with great communication skills
  • We are looking for someone with excellent written and verbal communication skills in at least two of the following languages: German, Italian, Portuguese, or Spanish. Additional languages like Turkish or French would be a plus


Preferred Skills and Experience:
  • Experience working under quotas and KPI’s
  • Organized and structured with excellent analytical and problem-solving skills
  • Adaptability and resilience in a fast-paced environment


What we offer:
  • Flexible working hours
  • Potential for personal and professional development
  • A fun, creative and supportive team
  • Be part of a fast growing company with a lot of opportunity for advancement


Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now! Your contact person is Minh Anh Cao, Talent Acquisition Specialist.


Any Desk is an equal opportunities employer. We want to give our employees room to grow, create a fun atmosphere to work in, and offer you the opportunity to produce the most creative, most daring, most exceptional results of your career. That’s exactly why we’re looking for people who enrich us. We do not care about age, gender, sexual orientation, disability, civil status, religion, or ethnicity. We consider all equal and provide equal opportunity to all.


Vertriebsteam kontaktieren

+1 833 269 3375

At Any Desk, we want to provide the best experience and most innovative technology to all our users and customers. Our team will be operating on reduced holiday hours during this time.

Latest Job Opportunities


October 22, 2024

Kolakovic & Partner Personalberatung
Leiter Einkauf (m/w/d)

Sömmerda

OTHER

View Details

October 22, 2024

Pflegewohnpark der Generationen GmbH & Co. KG
Pflegefachkraft (m/w/d)

Erfurt

OTHER

View Details

October 22, 2024

RWS Gebäudeservice GmbH
ID 1531 - Reinigungskraft (m/w/d) in 04603 Nobitz OT Ehrenhain - Teilzeit

Nobitz

OTHER

View Details

October 22, 2024

RWS Sicherheitsservice GmbH
Gebietsleitung Sicherheitsdienstleistung (m/w/d) für Thüringen

Erfurt

OTHER

View Details

October 22, 2024

Pflegedienst Nicole Tobias GmbH
Pflegefachkraft (m/w/d) für 1:1 Erwachsenen-Intensivpflege in Saalfeld

Saalfeld

OTHER

View Details

October 22, 2024

HANGAR 901 Aircraft Maintenance GmbH
Backoffice im administrativen Bereich (m/f/d) / Teilzeit (20h)

Erfurt

OTHER

View Details

October 22, 2024

Back-Factory
Servicemitarbeiter Verkauf (m/w/d) Back-Factory Weimar

Weimar

OTHER

View Details

Similar Jobs


September 11, 2024

Netze BW GmbH
Werkstudent Customer Intelligence & Business Models (w/m/d) - remote möglich

Stuttgart

OTHER

View Details

September 11, 2024

IKEA
Kundenberater (w/m/d) im IKEA Customer Support Center - Schwerpunkt Resolution - Vollzeit

Berlin-Lichtenberg

OTHER

View Details

September 14, 2024

PayPal
Director of Customer Insights EMEA

Dreilinden

OTHER

View Details

September 13, 2024

Merck Group
Working Student Customer Service Oncology (all genders)

Darmstadt

OTHER

View Details

September 13, 2024

Synergie Personal Solutions GmbH
Customer Care Agent (m/w/d)

Rostock

OTHER

View Details

September 10, 2024

Hager Vertriebsgesellschaft mbH & Co. KG
Customer Acquisition Leader H/F/X

Blieskastel

View Details