Job Opportunities in Germany


October 22, 2024

BI Pharma GmbH&Co.KG

Straße

OTHER


Customer Experience (CX) Head

The Position

Join our dynamic team at Boehringer Ingelheim as a Customer Experience (CX) Head, TA. In this pivotal role, you will be the strategic linchpin, leveraging data to enrich decision-making and uncover new business opportunities within the TA. Working in close collaboration with the TA Head, you will drive customer-centric initiatives for Human Pharma Germany. If you're passionate about shaping customer experiences and have a knack for strategic thinking, we'd love to hear from you.

Tasks & responsibilities
  • As the primary point of contact, you will engage with the TA Head, acting as a strategic sparring partner.
  • You will be responsible for converting strategic and high-level tactical features into smaller, actionable user stories.
  • Strong capabilities for business case and LRR development by evaluating on-going operational requirement against existing resource and capabilities
  • Integral analytical support for OL, ACV and LTF planning process and preparations on a strategic level
  • Involvement in business case and LRR development will be a key part of your role, as you evaluate ongoing operational requirements against existing resources and capabilities.
  • Overall management and leadership (incl people development of direct reports) for the functional areas within the TA Squad Teams related to Project Management, Training & Development, Customer Insights & Forecasting, and Sales Force Effectiveness.
  • Establishing strategic and cooperative relationships with various functions within GTM and cross-functional teams will be part of your role.
  • You will serve as a liaison between various functions and groups (TA/Asset Team, GTM Group Heads), influencing stakeholders to improve productivity, manage necessary changes, and support key business projects.
Requirements
  • Doctoral degree (e.g., Ph D, MD) and/or a Master's degree (e.g., MBA, MSc) or diploma degree
  • Possess experience in a leadership or people manager role, including in-depth knowledge of the German human pharmaceutical market
  • Exhibit excellent relationship-building skills and conflict management with above-average oral, written, and presentation skills
  • Demonstrate the ability to drive change, manage organizational transformations, and proactively implement innovation
  • Have experience in Commercial (Sales and/or Marketing), Training, Business Analyst roles.
  • Possess the ability to lead and steer different functions and can lead without authority within a TAs
  • Be capable of simplifying complex topics and providing clear actionable next steps.
  • Exhibit strength in being a solution-driven leader to address issues/challenges and lead the team to move forward together
  • Possess strong people management skills – inspires and develops growth for team members

Ready to contact us?

If you have any questions about the job posting or process - please contact our HR Direct Team,
Tel: +49 (0) 6132 77-3330 or per mail: hr.de@boehringer-ingelheim.com
Recruitment process:
Step 1: Online application - application deadline is 18.11.02024
Step 2: Virtual meetings beginning mid of November
Step 3: On-site interviews beginning in December

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