Join our dynamic team at Boehringer Ingelheim as a Customer Experience (CX) Head, TA. In this pivotal role, you will be the strategic linchpin, leveraging data to enrich decision-making and uncover new business opportunities within the TA. Working in close collaboration with the TA Head, you will drive customer-centric initiatives for Human Pharma Germany. If you're passionate about shaping customer experiences and have a knack for strategic thinking, we'd love to hear from you.
Tasks & responsibilities
As the primary point of contact, you will engage with the TA Head, acting as a strategic sparring partner.
You will be responsible for converting strategic and high-level tactical features into smaller, actionable user stories.
Strong capabilities for business case and LRR development by evaluating on-going operational requirement against existing resource and capabilities
Integral analytical support for OL, ACV and LTF planning process and preparations on a strategic level
Involvement in business case and LRR development will be a key part of your role, as you evaluate ongoing operational requirements against existing resources and capabilities.
Overall management and leadership (incl people development of direct reports) for the functional areas within the TA Squad Teams related to Project Management, Training & Development, Customer Insights & Forecasting, and Sales Force Effectiveness.
Establishing strategic and cooperative relationships with various functions within GTM and cross-functional teams will be part of your role.
You will serve as a liaison between various functions and groups (TA/Asset Team, GTM Group Heads), influencing stakeholders to improve productivity, manage necessary changes, and support key business projects.
Requirements
Doctoral degree (e.g., Ph D, MD) and/or a Master's degree (e.g., MBA, MSc) or diploma degree
Possess experience in a leadership or people manager role, including in-depth knowledge of the German human pharmaceutical market
Exhibit excellent relationship-building skills and conflict management with above-average oral, written, and presentation skills
Demonstrate the ability to drive change, manage organizational transformations, and proactively implement innovation
Have experience in Commercial (Sales and/or Marketing), Training, Business Analyst roles.
Possess the ability to lead and steer different functions and can lead without authority within a TAs
Be capable of simplifying complex topics and providing clear actionable next steps.
Exhibit strength in being a solution-driven leader to address issues/challenges and lead the team to move forward together
Possess strong people management skills – inspires and develops growth for team members
Ready to contact us?
If you have any questions about the job posting or process - please contact our HR Direct Team,
Tel: +49 (0) 6132 77-3330 or per mail: hr.de@boehringer-ingelheim.com
Recruitment process:
Step 1: Online application - application deadline is 18.11.02024
Step 2: Virtual meetings beginning mid of November
Step 3: On-site interviews beginning in December
We regret to inform you that this job opportunity is no longer available