November 8, 2024

Allright Group

Berlin

OTHER

Customer Care Agent Spain (x/f/m)

Information

#Give people access to justice! Digital technologies are currently changing the legal market significantly and this will only accelarate in the next years. Flightright, Chevalier and freem form the Allright Group! We are at the forefront of Legal Tech Automation and offer our legal assistance for air passengers facing difficulties with airlines, and in the legal areas of traffic and labor law. Digitalisation and automisation, efficiency and the optimisation of processes guarantee the best legal advice for our clients.

We, the Operations Team, are the biggest department at Flightright with different professional and cultural backgrounds. Everyday we stand up for the rights of our customers and we’re their first contact for issues and questions! With our hands-on mentality and our demand to improve ourselves we always find the best solution for our customers - even for the most complicated cases. Due to continuous exchange of knowledge, feedback on a regular basis and respectful treatment of each other, we’re able to achieve our goals. The Operations Team stands for commitment and customer awareness combined with empathy.

We want YOU as our Customer Care Agent Spain (x/f/m) to join our diligent and awesome Spanish team in our Berlin office!

Your mission

You are responsible for our Spanish speaking customers, communication with airlines and external lawyers
You work on a variety of tasks which go beyond the scope of e-mail enquiries
You consider incoming customer cases in cooperation with our internal Legal-Team and our partner law-offices
You help to optimise our operational processes and bring new ideas into play
You contribute to cross-departmental projects

Your profile

Ideally, you have previous work experience in customer care - we welcome everyone, who is new to this field as well!
You have excellent communication skills
You are interested in consumer protection and able to quickly work yourself into new and complex topics
You work independently and reliably
You have excellent proficiency in Spanish (C2) and you speak English (C1)

Why us?

Diversity is more than important to us! We are looking for people with various cultures, ethnicities, gender identities and beliefs
Modern working routine with a homeoffice option - 5-day week divided into 2 days in our Berlin office on site and 3 days in our home office. No work on the weekends!
In addition to your vacation, you are entitled to workation days where you can work 100% remotely
You can look forward to work in a friendly, courteous and motivated team
Exciting and monthly employee events regarding our culture and value, as well as team trips, summer camps and workshops await you
We support you with a discount for urban sports, public transport, or bike leasing. Corporate discounts are included and much more
Feedback & Recognition - special projects are awarded with our APA Award, performance feedback is available with your teamlead

About us

#giving people access to justice Digital technologies are revolutionising the legal services market and we are one of the pioneers who have been advancing IT-supported legal services for years. Since 2010, more than 10,000,000 consumers have used our Flightright and Flyhjaelp services in Germany and Europe. But our ambitions have always been high: we have already successfully entered the labour law market with our subsidiary Chevalier and are currently working with freem to further develop the group of companies into the comprehensive Allright Legal-Tech. freem will be the leading point of contact in the field of traffic law. As a group, we are growing, expanding internationally and aiming even higher in the future. Shape the future of legal tech with us at Allright!