October 18, 2024

Microsoft

Hamburg

OTHER

Customer Solutions Architecture Specialist

We are seeking a dedicated and proactive Customer Solutions Architecture Specialist - Trading Advisory to join our dynamic Global team. The ideal candidate will have a strong team player mindset and the ability to lead client trading team engagements independently within the Central Europe market. This role involves campaign monitoring and analysis, troubleshooting, client onboarding and training, issue and risk management, driving efficiencies through automation, storytelling through data, creating best practice documentation, and comprehensive understanding of products within our Microsoft Invest DSP. Our clients are programmatic holding companies, agencies, independents, marketers, and builders. You will partner with commercial teammates to execute client strategies and map customer requirements to Microsoft products and solutions.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Client Engagement:

Lead client trading team engagements independently within the Central Europe market.
Partner with commercial teammates to execute client strategies and map customer requirements to Microsoft products and solutions.

Campaign Management:

Monitor and analyze campaign performance to ensure full delivery and performance expectations are met or exceeded.
Troubleshoot campaigns and liaise with product support and other relevant teams.
Drive efficiencies through automation and share successes through data-driven storytelling.

Client Onboarding and Training:

Onboard new clients and trading teams through comprehensive platform training.
Up-skill clients on platform features and best practices.

Issue and Risk Management:

Identify and flag client issues and risks, and follow through on resolution.

Documentation:

Create and maintain best practice documentation and an online knowledge base.
Share learnings with team and organization.

Qualifications

Required Qualifications

Bachelor's Degree in Marketing, Advertising, Economics, Business or related field OR equivalent experience.
Programmatic/Digital Advertising Experience.
Microsoft Excel expertise.
Proficiency in German and English.

Preferred Qualifications

1+ year of client facing experience.
Experience with automation tools and data analysis.
Strong storytelling skills using data.
Experience in creating and maintaining documentation.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.