We are looking for exceptional individuals to join our team and seize this unique opportunity to build a highly capable company for its new era. We value innovators, those who relentlessly drive continuous improvement, and people who thrive in collaborative environments to achieve outstanding outcomes. Imagine being part of shaping the new Mac Gregor and our Information Management (IM) function. It's not just a job; it's a once-in-a-lifetime transformation journey, and we're inviting you to come along for the ride. Let’s rule the seas together! – Thomas Bayard – Vice President, IM Solution Architect, Service Now We are looking for an ambitious, experienced, and visionary Solution Architect for Service Now and related systems within our Corporate Solutions domain. This position’s purpose is to be responsible for our future solution roadmap within the nominated areas and to develop the solutions landscapes to support our businesses strategic targets. In this role you will be contributing to the selection of the new IT technologies related to the nominated solution areas. You will support in managing the technology- and service vendors in these areas in close cooperation with Mac Gregor platform owners Key Resbonsibilities
Owning the solution architecture and integration processes for the defined area
Understanding the business processes and Service Now functionalities including IT, HR and Finance service delivery processes
Support development initiatives from business and corporate together with internal/external solution experts, 3rd party vendors and Enterprise Architects
Ensure solution development according to agreed roadmap, architectural guidelines and business priorities as well as quality and on-time-delivery of deliverables
Collect and specify change requirements from various stakeholders and create change requests
Actively collaborate with key stakeholders in the different business functions
Coordinate super users and key user network in the solution area(-s) together with platform- and other solution architects / owners
Cooperate with Mac Gregor IM Services to secure trouble-free operations of the applications and integrations and quality IT support services
Provide support for Service Now admin (Reports, data maintenance, access rights)
Participate in incident, problem and change management process and provides support to supplier’s application maintenance teams
Test case creation as needed, conduct and coordinate testing
Lead and coach virtual teams within the solution domain responsibility
Skills and Experience We expect from you having the attitude of 'I am here to help you' and being a very process driven person. An experienced team player with broad technical IT knowledge and IT solution architectural experience. Good interpersonal and communication skills are a prerequisite. Readiness to bring the best practices and benchmarking opportunities from the industry to the business. As we are a dynamic organisation we expect you to adapt and respond to change rapidly. Skills and experience that would help you succeed in this role:
Minimum Bachelor’s Degree in suitable academic area
3+ years o hands-on experience of solution development in Service Now area, strong platform understanding including ITSM, CMDB, HRSD and scope apps
Good understanding of ITSM frameworks such as ITIL
Ability to clearly communicate with business as well as IT personnel
Ability to analyse, troubleshoot and resolve complex software application related problems
Understanding of business processes and their development, documentation and definition and the link between business processes and IT systems
Capability to provide training to end users and develop training material
Collaborative, team oriented and with strong communication skills
Ability to work with and independently engage in projects with international teams and in virtual environment
International mindset and comfortable with working in global matrix organisation
Why Mac Gregor? We offer you the unique opportunity to jump into a transformation journey, where you can leave your footprint. Mac Gregor is shaping the offshore and marine industries with leading cargo and load handling solutions and services. Working together with shipowners, operators and builders, we innovate, design and develop solutions that last for a lifetime. We are a global company that operates in more than 30 countries with 2000 employees and more than 700 MEUR revenue. Our products and solutions can be found onboard more than every second vessel in the global merchant fleet. Values guide our work
Integrity steers all our thinking, behaviour and the relationships with our customers and other stakeholders.
Quality is valued in our processes, products and services and helps to improve our customers’ performance and our own competences.
Safety is essential in everything we do
We offer our employee benefits such as occupational health services, benefit funds, accident insurances, holiday bonus, lunch benefit, e Passi. Additional information Position is primarily located either to Helsinki, or Kaarina. Alternatively, other Mac Gregor locations are also an option. Wise IT is supporting Mac Gregor in this important recruitment. If you have any questions about the position, please contact: Tiia-Liina Aavisto, IT Recruitment Consultant, tiia-liina.aavisto@wiseit.fi +358 40 186 0696 Does this sound like the job for you? If yes, we hope to hear from you before the application deadline 31.10. 2024, through submitting your application via our Wise IT recruitment system. Proud of our heritage, leading today and ready for the future. Our purpose: We enable sustainable global maritime operations by maximising efficiency in cargo and load handling. Our vision: creating lifetime value.
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