Company Description
"Why work for Accor?
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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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Job Description
As a Kids Club Manager, you are responsible for managing the daily operations, team, and training to deliver an excellent Guest and Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:
Manage operations effectively
Focus on meeting and exceeding agreed revenue targets
Operate within the departmental annual budget
Manage customer feedback effectively to ensure continuous service and programmed improvement
Liaise with other hotel departments and local attractions
Ensure customers and guests receive friendly and consistent personalized service from all team members
Oversee the recruiting, managing, training and development of the team
Respond to audits to ensure continual improvement is achieved
Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed
Ensure health and safety regulations are complied with and club rules are observed by members, clients and guests
Qualifications
Management experience within the leisure sector
Ability to work under pressure
Excellent grooming standards
Willingness to develop team members and self
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: