Job Opportunities in Egypt

Job Description

• Respond promptly and professionally to customer inquiries, feedback, and complaints through various communication channels (phone, email).
• Contacting clients through the whole cycle from ordering till reception of the final products
• Maintain accurate and detailed records of customer interactions, feedback, and resolutions.
• Monitor and assess customer feedback to identify trends and areas for improvement in service and product quality.
• Collaborate with other departments to solve customer service complaints.
• Assisting with the development and implementation of service policies, and explaining these to staff and customers.

Qualifications

• Bachelor’s degree in business administration or any relevant field.
• Interested in a customer service role.
• Familiarity with point-of-sale (POS) systems and customer relationship management (CRM) tools is a plus .
• Can commit at least 3 months .

Benefits

• Competitive salary.
• Flexible hours.
• Free food and drinks.
• Friendly Environment.
• Access for a lot of online courses.
• Sessions and talks on IT technologies and Business to increase the knowledge of our employees.
• Fun Environment (Play Station 4, playing puzzles together).

Working Conditions

• Location : Alexandria.
• Days off: Friday & Saturday