Job Opportunities in Egypt
September 19, 2024
Ericsson
القاهرة
Back Office L2 Engineer - IPBB&Cloud
Join our Team
About this opportunity!
Join our dynamic team at Ericsson as BO L2 Engineer. In this vital role, you will manage and execute pro-active and reactive maintenance tasks requiring a higher level of support. You will also be responsible for implementing change requests accurately and punctually. By focusing on service allocation, implementation, configuration, activation, and testing, you will ensure that our services continually meet the Service Level Agreement (SLA) performance levels.
What you will do:
The skills you bring:
Join our dynamic team at Ericsson as BO L2 Engineer. In this vital role, you will manage and execute pro-active and reactive maintenance tasks requiring a higher level of support. You will also be responsible for implementing change requests accurately and punctually. By focusing on service allocation, implementation, configuration, activation, and testing, you will ensure that our services continually meet the Service Level Agreement (SLA) performance levels.
What you will do:
- Facilitate continuous availability of services to clients, ensuring they adhere to Service Level Agreement (SLA) performance standards.
- Perform trend analysis for proactive failure detection and 2nd level restoration and repair.
- Work with customers to ensure correct implementation of agreed change requests without negatively affecting service availability.
- Respond to service or resource requirements requiring broad network knowledge, or specific product/service knowledge from an end-to-end perspective.
- Conduct Assurance Support Activities such as Change Introduction impact analysis, Business Requirement Impact Analysis, and Complex Change Execution.
- Execute Security Preventive Maintenance tasks, Access Database Audit, and participate in KPI reporting design and definition.
The skills you bring:
- Ericsson Operations Engine - Mode of Operations.
- Overall understanding of Automation.
- 5G MS Operations Readiness.
- Troubleshooting skills.
- Network Performance.
- E2E Customer Experience.
- Network Virtualization.
- Problem management.
- Telecom Domain.
- Incident management.
- MS TOP.
- Customer Experience Improvement.
- Service Request Fulfilment (OMS).
- System Administration.
- Data Security.
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Would you like to take a tour to “Life at Ericsson MEA”, visit short video https://youtu.be/3_O_MTt0PAY?si=Hnq I4J3gpj2pap L_
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Egypt (EG) || Cairo
Req ID: 753509
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