Job Opportunities in Czech Republic
October 17, 2024
Sherwin-Williams
Velké Meziříčí
OTHER
CUSTOMER SERVICE- Representative
JOB DESCRIPTION
This position is responsible for responding to customer requests and inquiries related to Sherwin-Williams products and order management support. This position maintains a vast knowledge of products to provides quality service and support to customers as well as internal teams promptly.
Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.
RESPONSIBILITIES
- Processing customer orders in ERP system
- Planning deliveries to the customers
- Sending order confirmations, issuing/sending invoices to the customer
- Setting up /Updating customer cards with contact details, maturity of invoices, delivery conditions, contact persons info
- Setting up all new item cards for further correct deliveries according to the legislative requirements (ADR info)
- Receive incoming goods to the ERP system, according to the load list/invoice
- Check with warehouse any discrepancies – informing supplier
- Setting up min/max level of goods for automatic ordering
- Entering data into a database or other computerized system to maintain up-to-date stock records.
- Regular communication with other dept for efficient info flow
- Planning trucks for receiving goods on time to be able to fulfil promised delivery date to the customers
- Retrieve stored information to respond to enquiries (for example on inventory levels or delivery schedules.)
- Perform other routine administrative activities according to the organization’s established procedures. These activities may include answering telephones; updating stock cards and inventory records; and completing receipt, transfer, delivery, and dispatch forms.
- Communication with Customs clearance offices, processing paperwork needed for export to third party countries
- Importing/updating customer price list
- Ordering appropriate transportation of customer orders, choosing the best suitable and price competitive
- Provides support to financial dept and auditing companies
- Provides support for yearly stock take
- Processing non-customer orders in ERP – support to financial dept.for monthly invoicing overview
QUALIFICATIONS
Minimum Requirements:
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have at least one (1) year of experience using Microsoft Office products (e.g. Word, Excel, Power Point, Teams, and/or Outlook)
Preferred Qualifications:
- Have an associate degree or higher in business or customer service management
- Have at least one (1) year experience working in a retail, sales, or customer service position
EMPLOYER DESCRIPTION
Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.
The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
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