Training and Development Specialist

August 26, 2024

DEXIS

San José

Operating Company: DEXIS
Location: San Jose,San Jose,CR
Date Posted: August 26, 2024
Req Number: R5020749

Job Description:
Provides technical support via phone or email to internal Op Co functions (engineers, technicians, and product support personnel) by diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Repairs and/or updates products at the office site (not field). Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. Highest level of problem escalation. May be responsible for developing and conducting technical training for product lines. Normally degreed engineers or scientists. May be referred to as "bench technicians".

Job Requirements:
The primary function of this position is to be responsible for facilitating training to our new hire and current employees with occasional leadership development training as assigned. This position will have primary focus on associates supporting DEXIS dental solutions but may help in other departments as needed. This position will also help identify educational needs and assist in developing formal training programs to improve associate performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Consults with management to identify training needs and to ensure course content, training methodologies, and training materials are met.
Design and write training documentation, testing, and evaluation procedures that are aligned with product needs to increase on-the-job performance.
Develop and organize training materials, multimedia visual aids, and other educational materials.
Guide, direct, and motivate associates by setting performance standards and monitoring performance by review and evaluation of call recordings.
Conduct or arrange ongoing technical training and personal development classes for the department as needed.
Identify and develop countermeasures, action plans, and evaluate performance to address gaps between learning objectives and learning outcomes.
Develop method of measuring the effectiveness of training programs and make recommendations accordingly.

Works with Technical Support leaders to assist in the coaching and developing of others to improve their knowledge or skills.
Organize, plan, and prioritize training programs by developing specific goals to prioritize and accomplish departmental training needs.
Conduct orientation sessions and arrange training for new hires.
Facilitate feedback to identify training needs based on software production releases or procedural changes.
Provide frontline agent duties including answering calls when the need arises.
Other duties as assigned

Operating Company:
DEXIS
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We regret to inform you that this job opportunity is no longer available