October 17, 2024

San José

FULL TIME

Key Responsibilities:

Consistently meet or exceed customers’ expectations by ensuring service delivery aligns with agreed-upon service levels.
Lead internal teams and task forces to achieve project goals.
Regularly schedule status meetings with internal and external vendors, stakeholders, and customers.
Resolve and/or escalate issues promptly to prevent project delays or scope impacts.
Ensure all necessary equipment, construction, permits, vendors, and customer readiness are in place for successful service implementation.
Develop detailed status reports for management, including internal metrics and results.
Oversee operational management and reporting for a portfolio of services, ensuring compliance with service level commitments.
Handle major service incidents, acting as a senior escalation point.

Requirements:

Excellent verbal and written communication skills.
Proficiency in project management principles, software development life cycle, data center management, and accounts receivable/accounts payable.
Previous experience interfacing with customers/clients and familiarity with NRO-related subdomains.
A relevant degree is preferred.
Preferred certifications include PMP, AWS, PMI, SAP, etc.

Apply here: https://jobs.interspeedia.com/jobs/47632.13.62257
Tipo de puesto: Tiempo completo
Sueldo: ₡700 000,00 - ₡800 000,00 al mes