Performance Manager

August 2, 2024

Belén

OTHER

What this job involves

Business Intelligence, Performance Management and Leadership

Contribute with translating contractual agreements to operational strategies.
Deep understanding of contract key performance indicator and reporting requirements and client expectations.
Promote knowledge of contract KPIs with the region(s) in scope for the role. Support teams in MBRs, QBRs or other operational forums.
Devise and promote creative data visualization.
Own the responsibility to standardize & improve the way the data collection, aggregation & reporting is done.
Lead account teams in root cause analysis for operational improvement, and drive actions for such.
Write SOPs, design workflows and create process documents as needed for the KPI program.
Act as a project manager to support customer or JLL driven initiatives related to KPI deployment, reporting and reimagine.
Manage stakeholders, both internal and external customers. Ensure expectations on results are clear for all parties.
Support JLL clients with the highest quality standards.

Potential requirements include but are not limited to the following:

Support enhancement of technology and tools for account.
Drive/culture shift for JLL to become a data-driven organization.
Acts as an interface between the operations team and other entities when discussing about newer technology solution to be brought in to the organization
Understand the business operations and help bring newer solution to bring efficiencies
Understand new technology solution deployment and manage organization wide roll-out
Provide support to existing solutions and ensure they are running and stable
Find areas of improvements in the existing solutions and propose a way forward
Coordinate with internal & external stakeholders for smooth operations & roll-out of technology solutions
Bring industry best practices for Data Governance, Project Management and Business Analysis
Ensure timely reports are shared with relevant stakeholders for assessment & decision making
Constantly engage in challenging the status-quo and bringing in more value to the organization through in-house/external technology solutions
Provide training to the teams as and when needed
Operate in alignment with organizational roadmap

Knowledge, Skills & Abilities

Bachelor’s degree or equivalent work experience.
Six Sigma Green Belt certification a plus; related experience advantageous
5 years relevant work experience
Costa Rica based role required to be onsite 3 times a week.
Excellent communication and presentation skills (verbal and written)
Strong analytical skills with a track record of identifying potential issues pro-actively and formulating solutions and contingency plans.
Process Management experience – Results driven – the ability to analyze, act, and implement to ensure we achieve desired results
Strong leadership, organizational and execution skills
Client relationship management. Must be highly credible in front of senior executive-level client personnel. Represents ideas effectively with and influencing skills, and powerfully communicates the value of our successes.
Team-building. Key stakeholder and collaborators are geographically dispersed. Getting results from ad hoc groups of disparate people is critical. Flexibility. Sense of Urgency.
Experience of extrapolating and visualizing data to derive actionable intelligence
Advanced user of Microsoft Office 2010 or later (Excel, Word, Power Point).