Job Opportunities in Costa Rica

Responsibilities

• Account Management
• Manage engagement at executive level between Partner and Microsoft.
• Support executive escalations between key Partners and Microsoft stakeholders as needed.
• Launch Enablement - Readying and enabling assigned partner on changes that have high impact
• Work with internal teams to understand roadmap deliverables and develop plans to integrate into Partner business model
• Coordinate Co-Design Opportunities to embed Partner input and experiences into key future capability roadmap development
• Change Management - Land operational change and drive adoption of that change with assigned partner ensuring the partner can transact at scale on launch.
• Identify business insights and opportunities, using data and a deep understanding of Partner processes to accelerate change adoption across Microsoft products, services, programs & policy.
• Work with key Microsoft and Partner stakeholders to address adoption blockers
• Drive quality, timely and compliant partner transaction
• Drive digital transformation by ensuring quality of the partner transactions across order to cash processes
• Representing the voice of the partner across policy, process, people and platform requirements
• Apply a continuous improvement mindset to everything we do, using data and business insights to improve partner experience, support processes or existing readiness models, tools and communication modes.

Qualifications

• Bachelor's degree in Operations, Business, Supply Chain, Finance or a related field AND 4+ years' experience in Operations, Program Management or Project Management
• OR equivalent experience
• Strategic relationship management skills and experience
• Demonstrated ability in excelling at improving customer / partner experience
• Fluency in Spanish and English.

• Experience in complex, global program management where design, development and implementation of new processes, systems and organizations are preferred
• Strong experience of influencing an organization across more than one geography, and influencing other organizations where their support is critical to success
• A proven track record of building and leveraging data insights to influence stakeholders
• Highly developed communication and influence skills
• Energy, Passion, Curiosity, Ambition and Drive
• Ability to learn quickly, be adaptable and deal with ambiguity
• Strong, articulate and convincing communicator with the ability to build solid relationships with individuals at all levels, in multiple geographies and business functions both internally and externally.
• Demonstrated ability to story tell leveraging data
• Highly organized and can orchestrate, project management across a virtual team
• Highly self-motivated and able to work effectively with numerous virtual teams of diverse backgrounds.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.