October 16, 2024

Microsoft

San José

OTHER

Operations Program Manager, Product Launch

The Microsoft Business Operations Product & Launch group is a dynamic and fast evolving team with a mission to deliver Microsoft’s products and services to market with speed, quality, and compliance. The organization is responsible for working with internal stakeholders to ensure the successful launch of Microsoft products and services to Commercial and Consumer customers. Our focus is on scale through automation & continuous improvement, operational excellence, and timely delivery to customers and marketplaces worldwide. We are looking for passionate, high-energy individuals to help achieve our mission of executing a world-class launch service.

As a Product Operations PM for Launch, you will be responsible for working with internal stakeholders (eg. Product, Marketing, Engineering, Finance, Tax, etc.) to understand, capture, and translate launch requirements into high quality configuration that ensures Microsoft’s broad catalog of products and services ship on time, to the right regions and channels, at the right prices. You will do this through process excellence, data analytics, quality assurance, and by leveraging automated solutions. This opportunity will allow you to develop deep business acumen across Consumer and Commercial business lines, execute across different launch process and systems landscapes, and play a critical operational role getting cutting edge Microsoft products and services to market. You will get to partner with a worldwide team of Product Operations pros in a flexible environment that supports hybrid work.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Translate business requirements from all stakeholders into a data plan of record that meets launch goals and desired marketplace capabilities (eg. accurate product attribution, price, dates).
Develop knowledge of broad operational & functional areas, their requirements, and interdependencies to support translation of marketing strategy into the launch of high-quality product and service configuration.
Garner support and alignment with stakeholders for the deliverables and objectives of the launch and incorporates them into the product design, plan, execution-
Bring stakeholders in at the right time for quality assurance validation, communicates progress, identifies gaps, and ensures risks are mitigated associated with the product configuration and launch.
Identify and track launch issues and risks, manages change control, cross-group orchestration, and product configuration milestones to ensure a consistent, predictable, and measurable launch experience.
Demonstrate operational excellence by finding efficiencies and making continuous improvements across process and systems landscapes that drive increased value for our customers.
Evaluate data and metrics across the E2E process.
Ensures the successful launch of products and services, troubleshooting any issues that arise and driving timely resolution.

Qualifications

Required Qualifications (RQs)

Bachelor's Degree in Operations, Business, Supply Chain, Finance, or related field AND 2+ year(s) Operations or Process Design or Program/Project Management work or internship experience or equivalent experience.
Fluent English proficiency level.

Preferred Qualifications (PQs)

Analytical skills, Problem solving, Relationship Building, Presentation Skills, Written Communication, Decision making.
Launch Management and Product go-to-market execution
Catalog or Offer or Pricing Management experience
Quality assurance, Stakeholder Management, Strategic thinking
Good to have skills: MS Office with an emphasis on Excel, ERP, SAP, Power BI/ Data Visualization. SQL querying, VB, or Power Apps, a plus. Lean Methodology and/or Six Sigma experience.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.