September 4, 2024

Amazon Support Services Costa Rica SRL

San José

OTHER

Manager, Digital Production, Global Scaled Services

3+ years of proven experience in managing teams within a heavily process-driven environment, +10 direct reports preferred.
Project Management experience.
Experience in client facing roles handling accounts or marketing campaigns.
Experience in analyzing metrics accurately, building models around data to provide solutions and/or improvement to processes
Bilingual English/Spanish. English, written and spoken.
Excellent communication and negotiation skills. Stakeholder management. Collaboration with peers, partners and stakeholders to ensure high-quality, cohesive deliverables through the entire process.
Ability to deliver results in a fast-paced environment.
Strong problem-solving skills with the ability to navigate complexity and ambiguity.
Exceptional attention to detail and the ability to manage multiple projects and competing demands efficiently.

Global Scaled Services (GSS) at Prime Video is an operationally-driven team of Designers, Producers, QA Specialists and Operations Managers responsible for creating and delivering high volumes of digital assets for Prime Video.

GSS is seeking a Digital Producer Manager to oversee the daily operations of a specialized team responsible for end-to-end digital asset production for Prime Video campaigns. This role involves coordinating with global stakeholders and internal teams (Design, QA, Sourcing) to ensure timely and high-quality delivery of digital units.

The manager will lead and develop a team of Digital Producers, driving performance to meet business goals and ensuring operational excellence in a process-driven environment. The ideal candidate will excel in problem-solving, managing multiple projects, and developing processes from scratch, with a keen attention to detail and a data-driven approach. Strong communication skills, the ability to thrive in a fast-paced environment, and experience in handling complexity and ambiguity are essential.

Key job responsibilities

Communicate GSS vision, direction, and culture to a team of L4 Digital Producers while overseeing the management of both individual and team performance expectations and goals.
Provide ongoing guidance, coaching, and performance feedback to the team/individuals through 1:1s and team meetings.
Encourage and drive innovation for the team on continuous basis, working closely with support function teams within GSS.
Closely monitor team capacity, workload and performance/business metrics.
Identify the business impact of trends and manage escalations. Analyzes data, gaps, and report key metrics.
Escalate problems or variances in data to relevant owners and follow through on resolutions.
Perform deep-dive analysis and collaborate in the creation of COEs based on the deviation, problem, root cause, and solutions and provide this to GSS Account Delivery Managers for stakeholder communication.
Experience on video content, online streaming platforms, online business, e-commerce, marketing/advertising.