October 17, 2024

Amazon Support Services Costa Rica SRL

San José

OTHER

Strategic Account Manager, Global Sales

2+ years of sales or account management experience
Experience analyzing data and best practices to assess performance drivers
Experience analyzing key open issues and resolution metrics for each of the managed accounts
Speak, write and read fluently in English

Global Sales’ mission is to build new, inventive solutions and processes to resolve the complex and ambiguous challenges our customers face while expanding their selling businesses internationally. Our team operates globally across Americas, Europe, Asia, and Mid East regions where, in addition to identifying and solving today and tomorrow’s international e Commerce blockers, we work closely with Selling Partners as they optimize and drive their business. We wear many different hats to analyze and solve many different challenges, and no one day is ever the same. If you’re a builder who relishes environments which may at times lack a pre-set playbook or instruction manual, we want to hear from you.

The focus of this position is Europe, with key responsibilities including managing and growing a profile of key accounts across UK, Germany, France, Italy and Spain, driving improvements across a range of selling and expansion-related fields including logistics, advertising, promotions, tax, compliance, fulfillment, and more. You will build a deep knowledge and complete purview of the leading edge of global e Commerce, and manage daily responsibilities including:

Qualifying and managing a book of business spanning multiple categories and countries.
Identifying and resolving bottlenecks or other addressable CX opportunities across a multifaceted, complex European business landscape.
Liaising and maintaining regular communication with key internal and external stakeholders.
Marketing strategies and support for regular and key seasonal events.
Analyzing data and producing insightful business strategies that make a difference.
Building multi-domain subject matter expertise through management of parallel business initiatives
Experience analyzing key open issues and resolution metrics for each of the managed accounts
Experience in relationship management within technology, start-ups
E-Commerce industry or related industry experience
Analytical skill and highly data driven
Ability to work in fast-paced environment and resourceful in achieving success in the face of ambiguity