October 10, 2024

Amazon Support Services Costa Rica SRL

San José

OTHER

HR Partner, LATAM

5+ years of experience in an HR position or role with knowledge in human resource management including employee relations, change management and experience in team development.
Bachelor’s degree or equivalent post-secondary degree required.
Demonstrated experience supporting employee populations in large organizations.
Proven ability to diagnose problems, as well as drive appropriate solutions with self-initiative.
Strong listening skills and ability to relate to, influence, and coach employees of all levels in the organization.
Fluent English and Portuguese communication and writing skills.

Our HR Partners are known for their knowledge of HR programs, processes and tools. They act as HR consultant to customers to create a positive employee experience, offering consistent HR advice on people matters. They operate and are seen as subject matter experts, having sound knowledge in company and local programs, processes and policies, offering a strong and compelling point of view around HR related matters, thus building credibility. They are committed to collaboration with multiple HR Business Partners and People Managers across the various businesses. A key area of focus for the HR Partner is to increase manager capability, which should enable them to be more self-sufficient and drive manager education on important people programs, policies, tools and processes. Whilst doing this, the HRPs are continuously raising the bar on harmonizing practice across a geography and sharing best practices.

Key job responsibilities
Performance Management

Manage the end to end process of performance management (including all Focus and Pivot cases)
Provide expert guidance and support to managers who have identified low performance to ensure employees are managed fairly and effectively

Compensation Management

Provide advice on queries related to understanding and communicating compensation, consulting with Compensation Consultant where needed.

Employee Relations

Maintain the fair and consistent treatment of employees by conducting investigations and disciplinaries where complaints or misconduct arise excluding cases that relate to harassment and discrimination (these are owned by ER).

Policies and Practices

Review and consult with legal on local policies and processes in order to ensure that they are fit for purpose
Consult managers on people matters that require in depth knowledge of policies, procedures and local legislation.
Excellent written and verbal communication (both English and Portuguese).
Resilient and able to thrive in a fast paced, entrepreneurial environment with a high level of energy. Excellent Team work