Job Opportunities in Costa Rica


July 25, 2024

Bill Gosling Outsourcing

San Antonio

FULL TIME & OTHER


Call Center Agent - Belen, Heredia (12048)

We are hiring 300 Call Center Agents for new and growing accounts – Be a part of our team!!
Why Work With Us?
  • Monthly salary $900 to $950 USD, with the potential to earn up to $250 USD in monthly bonus
  • Casual Dress Code
  • Performance Bonus
  • Birthday day off (paid)
  • Marriage Leave (3 days paid)
  • Paternity Leave (3 days paid)
  • Bereavement Leave (3 days paid)
  • Free counseling sessions
  • Point to point transportation
  • Annual merit increase
  • Recognition programs
  • Asociacion solidarista
  • Free parking for all employees
  • Free coffee/tea all day long
  • Amazing work culture where you can learn and grow
  • Opportunities for internal growth within the company
  • Build skills that will help you for life
  • New site – beautiful new office setting with a view
  • Full Time – Various shifts including mornings, afternoons, evenings, and weekends
  • Onsite games room with a rest & relaxation area
  • Great opportunity for university students!
  • Work from Home Opportunities available after initial training***
What is the Job?
As a Call Center Agent you will:

  • Professionally respond to all customer requests received by phone or email, accurately in a timely fashion, inbound and/or outbound, as required
  • Provide customers with information about their products and/or services
  • Collections - negotiate payment terms and arrangements, where applicable
  • Update customer files with appropriate information ensuring regulatory, client specific, and corporate guidelines are followed
  • Problem solve to find the best solution for each customer
About You
  • English Proficiency of CFER B2 / 85% or better
  • Successful completion of high school education is preferred
  • Enjoy talking to people on the phone, and have excellent listening and communication skills, both written and oral
  • Ability to connect with customers with empathy and offer helpful solutions
  • Passionate for helping others
  • A desire to grow and drive your career forward
About Us
Bill Gosling Outsourcing provides a career opportunity in Customer Service, with various shifts and full time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth. We are located in the beautiful C.C. El Cafetal in La Ribera de Belén, beside the Marriott.

Where are we located?
We have offices located in Centro Corporativo El Cafetal, Belen, Heredia

Check us out for yourself!
Twitter & Instagram: @bgocareers
Facebook: @Bill Gosling Outsourcing CR
Linked In: @Bill Gosling Outsourcing
Website – https://www.billgosling.com/careers

Job Types: Full-time, Permanent
Ability to commute/relocate:
  • San José, Provincia de San José: Reliably commute or planning to relocate before starting work (Required)
Language:
  • English (Required)

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