Call Center Agent

July 25, 2024

Bill Gosling Outsourcing

San Antonio

FULL TIME & OTHER

Call Center Agent - Belen, Heredia (12048)

We are hiring 300 Call Center Agents for new and growing accounts – Be a part of our team!!
Why Work With Us?

Monthly salary $900 to $950 USD, with the potential to earn up to $250 USD in monthly bonus
Casual Dress Code
Performance Bonus
Birthday day off (paid)
Marriage Leave (3 days paid)
Paternity Leave (3 days paid)
Bereavement Leave (3 days paid)
Free counseling sessions
Point to point transportation
Annual merit increase
Recognition programs
Asociacion solidarista
Free parking for all employees
Free coffee/tea all day long
Amazing work culture where you can learn and grow
Opportunities for internal growth within the company
Build skills that will help you for life
New site – beautiful new office setting with a view
Full Time – Various shifts including mornings, afternoons, evenings, and weekends
Onsite games room with a rest & relaxation area
Great opportunity for university students!
Work from Home Opportunities available after initial training***

What is the Job?
As a Call Center Agent you will:

Professionally respond to all customer requests received by phone or email, accurately in a timely fashion, inbound and/or outbound, as required
Provide customers with information about their products and/or services
Collections - negotiate payment terms and arrangements, where applicable
Update customer files with appropriate information ensuring regulatory, client specific, and corporate guidelines are followed
Problem solve to find the best solution for each customer

About You

English Proficiency of CFER B2 / 85% or better
Successful completion of high school education is preferred
Enjoy talking to people on the phone, and have excellent listening and communication skills, both written and oral
Ability to connect with customers with empathy and offer helpful solutions
Passionate for helping others
A desire to grow and drive your career forward

About Us
Bill Gosling Outsourcing provides a career opportunity in Customer Service, with various shifts and full time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth. We are located in the beautiful C.C. El Cafetal in La Ribera de Belén, beside the Marriott.
Where are we located?
We have offices located in Centro Corporativo El Cafetal, Belen, Heredia
Check us out for yourself!
Twitter & Instagram: @bgocareers
Facebook: @Bill Gosling Outsourcing CR
Linked In: @Bill Gosling Outsourcing
Website – https://www.billgosling.com/careers
Job Types: Full-time, Permanent
Ability to commute/relocate: