Cold Calling specialist - Sales - Bilingual English/Spanish - Costa Rica Jobs Opening

September 17, 2024

Alonso & Alonso Attorneys at Law, PLLC

San José

FULL TIME

Cold Calling specialist - Sales - Bilingual English/Spanish

About Us
We are a client-centric, mission-driven law firm passionately committed to transforming the lives of immigrants through empathy, unwavering support, and strong client advocacy.
Role Overview
As an Online Sales Specialist, you will play a key role in pre-qualifying potential clients through online messaging inquiries and securing permission to contact them. Your responsibilities will include explaining our intake process, promoting full consultations, and guiding clients through a detailed, system-generated questionnaire to identify possible legal solutions for their immigration status. This role requires a balance between outbound calling and online message servicing, all within a dynamic and competitive environment that rewards success with games, prizes, and a discretionary bonus based on your performance.
Key Responsibilities
- Pre-qualify potential clients through incoming online messaging inquiries.
- Obtain permission to contact clients and clearly explain our intake process.
- Persuasively promote full consultations to potential clients.
- Assist clients in completing a detailed questionnaire to identify legal remedies.
- Alternate between outbound calls and online message responses.
- Engage in a competitive sales environment with opportunities to earn rewards.
- Consistently achieve or exceed sales targets and performance benchmarks.
- Accurately document client interactions and sales activities.
Required Skills
- At least 1 year of proven experience in sales.
- Excellent communication and interpersonal abilities.
- High level of empathy with a strong focus on client service.
- Strong organizational and time management skills.
- Proficiency with online messaging platforms and CRM systems.
- Bilingual (Spanish/English) proficiency is required.
Performance Metrics
- Number of clients pre-qualified via online inquiries.
- Conversion rate from inquiries to full consultations.
- Completion rate of system-generated questionnaires.
- Overall sales success rate.
- Client satisfaction and feedback.
- Active participation in team activities and fostering a positive work environment.
Benefits
- Opportunities for consistent professional growth.
- Discretionary bonuses based on performance.
- An engaging work environment with games and prizes.
Computer Requirements
- Processor: Intel Core i5 (7th Gen or higher) or AMD Ryzen 5.
- RAM: Minimum 8GB.
- Storage: 256GB SSD.
- USB wireless or wired headset.
Internet Requirements
- A minimum of 40 Mbps speed with a wired connection to minimize latency.
Disclaimer
By submitting a proposal for this position, you acknowledge and agree that our company utilizes a live monitoring system to oversee work activities. This system ensures productivity, security, and compliance with company policies. Your submission to this role signifies your consent to be monitored during working hours.
Job Type: Full-time
Pay: ₡2,590.00 per hour
Expected hours: 40 per week
Experience: