October 15, 2024

Bill Gosling Outsourcing

San Antonio

FULL TIME

Customer Service Agent (Hybrid & Work from Office) (16936)

We are still growing with new and exciting opportunities – Be a part of our team!
Bill Gosling Outsourcing is looking for Customer Service Agents to work in our beautiful office in Heredia, Costa Rica.
As a Customer Service Agent, you will:
Interact with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately.
Key Responsibilities

Help customers with complaints and questions, give customers information about products and services
Ensure to deliver BGO and client metrics and expectations on a regular basis.
Ensure customer satisfaction and provide professional customer support
Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines
Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information
Champion company core values and other company programs
Other duties as assigned

Requirements

Previous experience in Customer Service is preferred
English Proficiency of CEFR B2 / 85% or better
Successful completion of high school education is preferred
We offer both Work from Office and Hybrid work modules - to be considered you must be able to work from our office. Who doesn't like a beautiful, new office with a fun work environment and free coffee?

About You

Enjoy talking to people on the phone, and have excellent listening and communication skills, both written and oral
Ability to connect with customers with empathy and offer helpful solutions
A desire to grow and drive your career forward

Why work with us?

Monthly salary $900 to $950 USD, with the potential to earn up to $250 USD in monthly bonus
Performance Bonus
Birthday day off (paid)
Marriage Leave (3 days paid)
Bereavement Leave (3 days paid)
Free counseling sessions
Point-to-point transportation
Annual merit increase
Asociacion solidarista
Dental Benefit
Smart Fit Partnership
Employee Discount Hub (Discounts in restaurant, hotels and flights)
Free parking for all employees
An amazing work culture where you can learn and grow
Opportunities for internal growth within the company

About us
Bill Gosling Outsourcing provides a career opportunity in Customer Service, with various shifts and full-time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.
Where are we located?
We are located in the beautiful Centro Corporativo El Cafetal in La Ribera de Belén, Heredia beside the Marriott Hotel.
CHECK US OUT!
Instagram: @bgocareers
Facebook: @Bill Gosling Outsourcing CR
Linked In: @Bill Gosling Outsourcing
Website – https://www.billgosling.com/careers
Job Type: Full-time
Pay: ₡450,000.00 - ₡550,000.00 per month