Job Opportunities in Costa Rica
August 14, 2024
Experian
Heredia
OTHER
Business Analyst II
Company Description
Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. We empower individuals and businesses at important life moments, from purchasing a home to expanding customer bases. With over 125 years of experience, we specialize in data gathering, analysis, and fraud prevention. Our 21,700 employees across 30 countries are dedicated to innovation and creating opportunities for a better tomorrow. Recently ranked the fifth-best company to work for in Costa Rica, we prioritize inclusive culture, employee well-being, and career development. Join us at www.experian.com/careers to be part of our team.
Job Description
Role Summary
We are looking for an experienced Sr. Business Analyst who wants to help grow the Experian Consumer Services (ECS) Marketplace business. As a Sr. BA, you will consult directly with lender partners to manage their customer acquisition marketing strategies within the ECS platform, resulting in positive outcomes for both Experian users searching for financial products and lenders looking to acquire profitable new customers. You will also consult directly with these partners to improve their programs and grow on the ECS Marketplace platform. You will report to the Senior Director Product Management.
Knowledge, Skills and Experience
Qualifications
Additional Information
Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. We empower individuals and businesses at important life moments, from purchasing a home to expanding customer bases. With over 125 years of experience, we specialize in data gathering, analysis, and fraud prevention. Our 21,700 employees across 30 countries are dedicated to innovation and creating opportunities for a better tomorrow. Recently ranked the fifth-best company to work for in Costa Rica, we prioritize inclusive culture, employee well-being, and career development. Join us at www.experian.com/careers to be part of our team.
Job Description
Role Summary
We are looking for an experienced Sr. Business Analyst who wants to help grow the Experian Consumer Services (ECS) Marketplace business. As a Sr. BA, you will consult directly with lender partners to manage their customer acquisition marketing strategies within the ECS platform, resulting in positive outcomes for both Experian users searching for financial products and lenders looking to acquire profitable new customers. You will also consult directly with these partners to improve their programs and grow on the ECS Marketplace platform. You will report to the Senior Director Product Management.
Knowledge, Skills and Experience
- Expert in Boolean Search/writing SQL queries
- Analytical and coding experience
- Experience generating process documentation
- Critiques customer specifications. Develop project plans including program flows.
- Implement partner criteria into campaign management tools.
- Conduct final quality analysis on programs, reviewing accuracy of output.
- Provide technical consultation and expertise in the design and implementation of client programs.
- Support other team members by reviewing programs and documentation and making technical adjustments.
- Assess client requirements, positions company products and solutions. Identify new business opportunities and shares information with internal and external clients.
Qualifications
- Bachelor's degree or equivalent experience.
- 4+ years Customer Service-related experience (Client facing projects).
- Excellent English, both oral and written communication skills.
- Previous job stability, including maintaining long-term work relationships with former employers.
Additional Information
- Benefits/Perks:
- This is a fully remote job opportunity. #LI-Remote
- Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian’s people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
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