Job Opportunities in Costa Rica

• Bachelor's degree or equivalent
• Experience defining requirements and using data and metrics to draw business insights
• Experience with SQL or ETL
• 2+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience

Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching?
Prime Video Global Operations (PVGO) is a team that relentlessly works with partners and is responsible for ingesting content using both partner facing and internal technologies. We obsess over ensuring that every search, discovery and playback interaction with Prime Video (PV) is device agnostic, defect free and results in a high engagement experience for Customers. We collaborate with stakeholders across Prime Video to define, refine and uphold PV’s Customer experience, Quality bar and metrics. PVGO plays an essential role at Prime Video, ensuring that the content that powers our vision to be the premier source of global entertainment, is complete and correct.
We are a group of entertainment enthusiasts based out of Chennai, Costa Rica and Madrid; passionate about ensuring all our customers around the globe have access to the content they need, when they need it. We work closely with industry professionals, program and technology teams to ensure world-class coverage of key entertainment content, and proactively address content gaps before our customers notice them.
We are looking for an analytical and results-oriented Business Analyst to help shape the future of Prime Video Global Operations. This is an exciting time to join, as we scale our coverage of international content, while maintaining a high bar for timeliness and quality.
As a Business Analyst, you will be responsible for development and maintenance of new and existing work allocation solutions, which are focused on driving efficiency within operations via analysis, metrics, and dashboards. You will help develop analytic solutions to drive deep dives, provide insights into the health of variable operations and ops efficiency. You will transform data into actionable business information, and make it readily accessible to stakeholders worldwide. You will own creation and management of large datasets, reports, dashboards and data pipelines. You will interact with internal program, product owners and technical teams to gather requirements, structure scalable and data-oriented solutions, and gain a deep understanding of key datasets. You will design, implement and drive adoption of new analytic technologies and solutions and promote industry standard best practices. You will be responsible to tune query performance against large and complex data sets. You will help translate analytic insights into concrete, actionable recommendations for business or product improvement. If this sounds exciting to you, please read on.

Key job responsibilities

• Own the development and maintenance of new and existing work allocation solutions, which are focused on driving efficiency within operations via analysis, metrics, and reporting dashboards.
• Partner with operations/business teams to consult, develop and implement KPI’s, automated reporting/process solutions, and process improvements to meet business needs.
• Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.
• Prepare and deliver business requirements reviews to the senior leaders regarding progress and roadblocks.
• Design, develop and maintain scaled, automated, user-friendly systems, reports, dashboards, etc. that will support our business needs.
• Experience working with Tableau
• Experience using very large datasets